Sergio Tapia Recruitment Manager

s

Recruitment Manager

spinTwo

Aug 2023 - Jul 2024 (1 year)

Managed Recruitment and Sourcing operations for High-Performance Computing profiles and talent for biotechnology and health sciences sectors in the US. ● Established the Recruitment Department from scratch: ○ Selected and implemented an ATS (Applicant Tracking System) ○ Hired and mentored a team of five recruiters. ○ Defined and developed recruitment SOPs, documents, templates, and data reporting systems. ● Developed and executed recruitment strategies. ● Built and maintained client relationships from a recruitment perspective.

Talent Acquisition Associate

BairesDev

Mar 2022 - Mar 2023 (1 year 1 month)

• Managed end-to-end recruiting for internal technical positions (Backend/Frontend Developers, Database Admins, QA Engineers, DevOps, etc.) • Assessed candidates to ensure they met position requirements, including: ○ English proficiency ○ General experience and technical skills • Interviewed at least 15 candidates per week.

5

Traffic Controller

5CA (BPO)

Oct 2020 - Mar 2022 (1 year 6 months)

• Managed intra-day and real-time flow of email and chat queues for a company project • Flagged queue flow and staffing issues to senior management and proposed solutions to maintain healthy queue metrics. • Created and sent reports to the senior management. • Coordinated chat live queue real-time monitoring. • Creation of monitoring tools using VBA for Excel.

Recruitment Coordinator

Koombea

Jan 2020 - Oct 2020 (10 months)

• Led the recruitment process, collaborating with the Marketing team to define recruitment strategy. Including social media marketing • Published job postings, scheduled and interviewed candidates, and coordinated interviews with hiring managers. • Managed the Applicant Tracking System (ATS) • Selected and implemented a new ATS following the sunsetting of Google Hire. • Hired an average of 3 new employees per month.

5

Senior Agent

5CA (BPO)

Sep 2018 - Oct 2020 (2 years 2 months)

• Switched to part time from January 2020 to October 2020. • Provided Player Support for one of the largest video games, assisting customers with account and purchasing issues. • Assigned Technical Support duties from November 2018 • Promoted to Senior Agent in April 2019, guiding other agents through complex cases and participating in special projects. • Supported team leaders by providing shadowing sessions to improve KPIs, knowledge, and best practices.

Recruitment coordinator

Lean Staffing

Jul 2017 - Dec 2017 (6 months)

• Managed the entire recruiting lifecycle: ○ Created and executed recruiting strategies, including social media marketing ○ Scheduled and interviewed candidates to assess fit for requisitions • Met with area leaders to understand profiles and requirements • Hired an average of 15 new employees per month.

Associate Manager, Recruitment Operations Barranquilla

Sutherland Global Services

Oct 2015 - Feb 2017 (1 year 5 months)

• Led recruitment operations with a team of 7 expert collaborators. • Managed candidate sourcing, recruiting, marketing, candidate experience, and data reporting. • Developed and executed sourcing strategies and candidate attraction plans. • Ensured hiring of required number of employees with the necessary quality within company time frames.

Lead, Recruitment Operations Barranquilla

Sutherland Global Services

Feb 2014 - Sep 2015 (1 year 8 months)

• Led recruitment and coordination team to ensure excellent selection process. • Delivered high-quality candidates for various accounts. • Managed coordination team to provide a world-class selection experience. • Collaborated with the sourcing leader to determine sourcing strategy for openings.

Recruitment specialist

Sutherland Global Services

Dec 2010 - Jan 2014 (3 years 2 months)

• Interviewed candidates to hire the best talent for managed accounts. • Coordinated with recruiting agencies to implement strategies for attracting top candidates. • Hired an average of 20 new employees per week (high volume BPO recruitment).

Productivity Engineer

Prodensa

Mar 2010 - Dec 2010 (10 months)

• Acted as liaison between the client and associates, ensuring smooth communication and good relations. • Managed associates' payroll reports. • Identified and implemented improvements in the production process to increase profits. • Created a monthly productivity report for the factory, replacing previous reporting efforts.

Sergio Tapia

About

Detail

Timeline

Résumé