S

Sérgio Laino Fernandes Júnior

About

Detail

Rio de Janeiro, Brazil

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Oliveira Trust
    Settlement Assistant
    Oliveira Trust
    Jan 2023 - Oct 2023 (10 months)
    • Managed bank reconciliations and accounts payable, ensuring financial accuracy for investment funds. • Analyzed financial transactions and identified patterns, optimizing cash flow predictability. • Developed VBA automations, reducing data analysis and reconciliation time by 90%. • Created an automated system for CETIP and SELIC fee validation, preventing undue charges and saving resources. • Implemented a macro for judicial block monitoring (BACENJUD), improving execution efficiency.
  • Quiq
    Implementation Analyst
    Quiq
    Jun 2022 - Sep 2022 (4 months)
    • Led the creation of the Customer Success department, structuring processes and defining satisfaction metrics (NPS and CSAT). • Mapped operational workflows and documented procedures, optimizing customer journeys and reducing churn. • Implemented Agile methodologies (Kanban, Microsoft Planner) for structured project tracking. • Conducted user research to identify improvement opportunities, enhancing processes and retention. • Led the migration of the support system to Freshdesk, improving database efficiency and organization.
  • VTEX
    Customer Success Analyst
    VTEX
    Jul 2021 - May 2022 (11 months)
    • Diagnosed and resolved technical issues, ensuring effective user support. • Investigated incidents using API testing tools (Postman, Splunk), reducing troubleshooting time. • Developed process improvements based on feedback, enhancing the customer experience. • Maintained CSAT metrics above target, ensuring a high level of satisfaction. • Produced tutorial videos and manuals to facilitate user onboarding.
  • T
    Administrator
    Transbil Capotaria e Manutenção
    Jun 2016 - Jan 2020 (3 years 8 months)
    • Restructured internal processes, optimizing operational activities through detailed mapping. • Developed and implemented a Financial Strategic Plan, reducing costs and increasing revenue. • Introduced KPIs and performance metrics, enabling continuous result analysis. • Negotiated contracts with suppliers and clients, improving profitability and operational efficiency.
  • BTG Pactual
    Onboarding Analyst
    BTG Pactual
    Oct 2011 - Jan 2016 (4 years 4 months)
    • Managed onboarding of foreign clients, ensuring compliance with KYC and AML regulations. • Conducted Due Diligence and Regulatory Compliance reviews, ensuring alignment with investment fund requirements. • Analyzed and recorded corporate documents, including fund incorporation and amendments. • Provided legal department support, handling regulatory and operational demands.
  • P
    Administrative Assistant –
    PDG Realty
    Oct 2010 - Sep 2011 (1 year)
    • Managed real estate contracts, ensuring efficient records and document compliance. • Conducted financial credit analyses, evaluating property acquisition feasibility. • Negotiated discounts with suppliers, reducing operational costs. • Implemented a protest control project, reducing cases from 146 to just 2.
  • E
    Archive Assistant –
    Extraquadro Administração de Recursos Humanos e Serviços
    Apr 2010 - Jul 2010 (4 months)
    • Assisted in the digitalization of BTG Pactual's physical archive, ensuring document preservation and accessibility. • Analyzed, cataloged, and organized corporate and financial records, optimizing document management. • Managed the secure transfer of records to external storage, ensuring compliance and easy retrieval.
  • I
    Independent Real Estate Process Agent
    Independent
    Sep 2009 - Mar 2010 (7 months)
    • Prepared dossiers for real estate registration, ensuring document compliance. • Monitored processes at notary offices and resolved issues, ensuring efficient completion. • Collaborated with notary clerks and analysts, negotiating solutions for compliance requirements.
  • 2
    Public Notary Clerk
    22nd Notary Office of Rio de Janeiro
    Sep 2005 - Aug 2009 (4 years)
    • Verified and validated signatures, ensuring authenticity in notarization processes. • Authenticated document copies, guaranteeing compliance with notarial requirements.
Education verified_user 0% verified
  • Universidade Estácio de Sá
    Bachelor of Laws (LL.B.)
    Universidade Estácio de Sá
    Mar 2003 - Sep 2009 (6 years 7 months)
  • E
    Technical Degree
    Escola Técnica Estadual Ferreira Viana
    Feb 1999 - Dec 2001 (2 years 11 months)