Sergio Iván ruiz Elvira

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Intake coordinator

Latamer

Aug 2024 - Jan 2025 (6 months)

As an Intake Coordinator, I was responsible for the initial contact and information gathering from patients, ensuring a seamless scheduling and coordination process. I meticulously collected and documented data, assisting in identifying potential red flags or fraudulent claims, and escalating issues as necessary. My role required ensuring accurate and timely data entry into relevant databases, while also understanding and selecting appropriate DME inventory and services based on client needs. Additionally, I managed high-volume client intake pipelines, utilizing my skills in candidate relationship management and CRM to track case statuses and maintain detailed client records. I conducted follow-ups, updated notes, and ensured accurate hando

Technical Support Specialist lvl 1

Booking.com

Mar 2023 - Aug 2024 (1 year 6 months)

As a Technical Support Specialist Level 1, I provided real-time support to everyday users of Bookimg.com, effectively resolving customer complaints and concerns through strong verbal and negotiation skills. I developed workarounds for various technical issues and researched, documented, and escalated cases to higher levels of support in accordance with internal procedures. Additionally, I handled escalated cases from Tier 1 support staff, applying advanced problem-solving techniques to address challenging technical situations. I assisted new hires with onboarding tasks, including system setup and training on company policies and procedures, while con

Technical Support Specialist lvl 2

Dental Intelligence

Oct 2022 - May 2024 (1 year 8 months)

As a Technical Support Specialist Level 2, I provided real-time support to everyday users of Dental Intel, effectively resolving customer complaints and concerns through strong verbal and negotiation skills. I displayed courtesy and strong interpersonal skills in all customer interactions, collaborating with cross-functional teams to identify and address recurring system issues, which enhanced overall product performance. I built and maintained successful relationships with service providers, doctors, and developers, consistently maintaining composure and patience in the face of difficult customer situations. While referring complex issues to upper management, I ensured a positive rapport with practices. Additionally, I assisted practices w

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Front Desk Manager

Hilton, USA

Aug 2016 - Jul 2021 (5 years)

As a Front Desk Manager, I established a positive work culture that promotes teamwork, collaboration, and employee morale. I hired and trained new employees, demonstrating best methods for serving clients and guests. Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients. Developed and implemented marketing strategies to promote hotel services while ensuring compliance with all local, state, and federal regulations related to hotel operations and licensing requirements. Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback. Handled guest complaints and offered complimentary services to maint

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Executive assistant

Lunas Helping Hand, USA

May 2016 - Jul 2021 (5 years 3 months)

As an Executive Assistant, I prepared and submitted project invoices for review and approval, while also monitoring project performance to identify areas for improvement and implement necessary adjustments. I provided detailed project status updates to stakeholders and executive management, developing strong relationships through regular communication that fostered trust and confidence in the team's ability to deliver results. I consistently met project deadlines without sacrificing build quality or workplace safety. Additionally, my role involved extensive client management and support systems, which aligns with my skills in stakeholder management and organization management. I effectively managed client records, tracked follow-ups, schedu

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Hotel Night Manager

Magnuson Grand Hotel, USA

Mar 2013 - Jan 2017 (3 years 11 months)

As a Hotel Night Manager, I monitored inventory levels of essential supplies, placing orders when necessary to prevent shortages or delays in service delivery. I handled emergency situations with professionalism, maintaining guest safety as the top priority. Additionally, I assisted in employee training programs, fostering excellent customer service skills among new hires. I maintained a secure environment through diligent monitoring of hotel premises and strict adherence to safety protocols. Coordinating with housekeeping and maintenance departments, I ensured that rooms were prepared according to guest preferences and standards. I enhanced guest satisfaction by promptly addressing concerns and resolving issues during overnight shifts. I r

Sergio Iván ruiz Elvira

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Sergio Iván ruiz Elvira

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