Sergio Enrique Alvarez Correa
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Cundinamarca, Colombia
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Jobs
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- TOperations & Technology DirectorTOYOTA FINANCIAL SERVICES COLOMBIAJul 2024 - Current (1 year)Responsible of consumer credit operations, collections and salvage, customer experience and technology departments.
- OOperations Director - ColombiaNov 2017 - Jun 2024 (6 years 8 months)Responsible of consumer and commercial credit loans, dealer and fleet credit lines administration, collections and salvage recovery operation, and customer experience department, over a portfolio of 57.000 customers and 405 Million US Dollars in active assets, member of the board of directors, and executive committee of GMF Colombia.
Head of Operational Risk - International OperationsGM FinancialJan 2016 - Oct 2017 (1 year 10 months)Responsible of the implementation and maintenance of GMF IO’s Operational Risk Framework. Including Operational Loss Management and reporting. develop, implement, and maintain framework policies, standards and technology; provide oversight on compliance with GMF IO’s Operational Risk Policy; provide Subject Matter Expert collaboration with assigned business units and/or corporate functions to implement and maintain appropriate operational risk management practices in International Operations for Europe, and Americas regions.- Credit Risk Officer - MexicoGM FinancialJul 2013 - Dec 2015 (2 years 6 months)Responsible for consumer risk management over a portfolio of 1.1 Billion US Dollars, support profitable growth and develop of new products, evaluate the loss forecasting and work together with consumer credit and collection department with the strategy to accomplish the corporate KPIs.
- Collections and Customer Service Operations Director - MexicoGM FinancialJul 2011 - Jun 2013 (2 years)Responsible of Collections, Losses and Recoveries KPIs as well of the Customer Experience over a portfolio of 130.000 customers and 1.1 Billion US Dollars in active assets, being part of the Global Assignee corporate program.
- Operations Manager - ColombiaGM FinancialSep 2008 - Jul 2011 (2 years 11 months)In Charge of retail consumer credit, wholesale credit lines, operations, collections, judicial and customer service departments over a portfolio of 40.000 customers and 350 Million US Dollars in active assets, member of the board of directors, legal representative of GMAC Financiera de Colombia S.A. and General Manager of GMAC Servicios S.A.
- SSix Sigma Manager - ColombiaSep 2006 - Sep 2008 (2 years 1 month)Responsible of the implementation of the Lean Six Sigma culture in GMAC Colombia, member of the Lean Six Sigma Latin American Team, in charge of several projects including contract conversion, customer retention, product development according with the voice of the customer and standardization of the process with thin the organization and the GM dealer network.
- Collections and Customer Service Manager - ColombiaGM FinancialMar 2004 - Sep 2006 (2 years 7 months)Managing customer service, collection department and GM dealer service attention, including verification calls, monthly statement delivery, customer web site, IVR, and storage file administration, assuring compliance with control entities such Superintendencia Financiera, Central Bank and customer ombudsman, member of executive committee in charge of a group of 32 people.
- IT Manager - ColombiaGM FinancialJul 1998 - Mar 2004 (5 years 9 months)In charge of information systems analysis, design and implementation; as well as telecommunications infrastructure management; watching for information systems security; auditing the user’s access to applications; coordinating the control entities requirements. Supervision of any change in computers and new hardware; giving advice to different areas in the use of computing tools to both hardware and software problems; training of users on new applications, making the reports for the Superintendence of banks and Holding Company; coordination of internet projects for Colombia; and administration of Microsoft Exchange and Lotus Notes servers.
Education
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- SAdvanced Management and Leadership ProgrammeSaïd Business School University of OxfordJan 2014
- UMaster of Business Administration (MBA, Dirección y Gerencia de EmpresasUniversidad del RosarioJan 2007 - Jan 2009 (2 years 1 month)
- UEspecialista en Administración de Empresas, Business Administration and Management, GeneralUniversidad del RosarioJan 2001 - Jan 2002 (1 year 1 month)
- Ingeniero de Sistemas, IngenieriaUniversidad Católica de ColombiaJan 1993 - Jan 2000 (7 years 1 month)