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Sergio Carmona

About

Detail

San Nicolás de los Garza, Nuevo Leon, Mexico
Contact Sergio regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • SWBC
    Customer Support Agent
    SWBC
    May 2025 - Current (1 year 6 months)
    Handle a high volume of inbound calls providing customer and service-related support. Document, track, and follow up on customer issues until resolution. Coordinate with internal teams to resolve service requests and reported issues. Maintain accurate records of incidents and complaints in internal systems.
  • Afni
    Technical Support Specialist (Mobile Devices)
    Afni
    Feb 2024 - Dec 2024 (11 months)
    Provided remote and onsite technical support for mobile devices and user equipment. Installed, configured, and maintained hardware and peripherals. Diagnosed hardware, software, and basic network issues. Documented issues and resolutions using ticketing systems.
  • Apex Systems
    Game Content Moderator / Ticket Resolution Analyst
    Apex Systems
    Dec 2022 - Jan 2024 (1 year 2 months)
    Moderated in-game content for a live video game environment. Reviewed and resolved player-submitted tickets and reports. Investigated user complaints and documented resolutions.
  • Atento
    Technical Support Agent
    Atento
    Jul 2020 - Dec 2022 (2 years 6 months)
    Resolved hardware and software issues through a structured ticketing system. Managed user access accounts and performed system checks. Diagnosed and resolved incidents while meeting SLA requirements.
  • Teleperformance
    Customer Service Representative - Medical Insurance
    Teleperformance
    Jun 2019 - Jun 2020 (1 year 1 month)
    Provided customer service support for medical insurance plans. Assisted customers with policy and coverage information. Created and maintained accurate customer records.
Education verified_user 0% verified
  • F
    Facultad de Artes Visuales
    Feb 2020 - Feb 2022 (2 years 1 month)