S

Sergio Armando De Leon Vicente

About

Detail

Customer service
Guatemala, Guatemala

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Alorica
    Customer Service Representative, Sales representative, Technical support agent.
    Alorica
    Jan 2019 - Jan 2021 (2 years 1 month)
    Incoming calls, messages, and directed or evaluated telephone requests. Identified issues and resolved to encourage smoother procedures more efficient workflow and overall business growth. Collaborated with the team to define business requirements for organizational processes, achieve productivity standards, and meet accuracy standards as a 2-year experience.
  • c
    collection representative
    Aug 2017 - Dec 2018 (1 year 5 months)
    Inbound and outbound calls for people with pending balance in their accounts and trying in a very good and professional way my clients I was one of the best of my team 1-year experience.
  • D
    Sales Representative
    Digitex Servicios BPO & O.S.A.
    Apr 2015 - Jul 2017 (2 years 4 months)
    Worked as a team lead coordinated with the DIGITEX team in the development of project plans for prioritized initiatives. Improve quality processes to increase efficiency and effectiveness 2-year experience.