Sergio Andrés Nieto Alba
About
Detail
Product Owner
Bogotá, D.C., Colombia
Contact Sergio regarding:
Flexible work
Résumé
Jobs
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UX/UI / Product Owner public Remote experienceSistemas Enlínea S.ASep 2024 - Current (1 year 9 months)Led the implementation of a new credit management system, increasing credit applications by 33%. Reduced technical support requests by 60% through the design of clear and consistent user interfaces. Drove the launch of a Human Resources management suite, later commercialized as a licensable product for other clients. Led the implementation of a SaaS management suite, generating a new revenue stream through reusable licenses. Implemented an advanced authentication system, productized and sold to multiple clients. Defined and evolved digital products for the financial sector, aligning business and technology. Managed and refined the product backlog in collaboration with business and engineering teams. Participated in product committees and st- Product Owner public Remote experienceOutsourcing S.A.SNov 2022 - Sep 2024 (1 year 11 months)Led the implementation of a new quality management software, later productized and commercialized through licenses for other clients. Reduced Inbound channel costs by automating processes through digital channels. Drove the launch of the “Visual IVR” product, enabling its commercialization as a licensable solution for other clients. Led the delivery of multiple new features to the company’s CRM, improving operational efficiency. Managed digital products end-to-end for internal and external clients. Gathered requirements and defined the functional scope of initiatives. Built and prioritized the product backlog aligned with business objectives. Coordinated UX and development teams throughout the delivery process. Facilitated agile ceremonies
Education
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- UDiplomat in experince design and user interfacesUniversidad Nacional del ColombiaJul 2023 - Sep 2023 (3 months)
- Multimedia engineeringUniversidad Militar Nueva GranadaJan 2016 - Nov 2022 (6 years 11 months)
- UX/UI design principles on Figma/ quantitative UXCrehana
- WWeb development
- VVue.js basics (Udemy).
Projects (professional or personal)
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- Diplomat at UX/UIUniversidad Nacional de ColombiaJul 2023 - Sep 2023 (3 months)
- Diplomat at UX/UIUniversidad Nacional de ColombiaJul 2023 - Sep 2023 (3 months)
- Diplomat at UX/UIUniversidad Nacional de ColombiaJul 2023 - Sep 2023 (3 months)
- Diplomat at UX/UIUniversidad Nacional de ColombiaJul 2023 - Sep 2023 (3 months)
- DDiplomat at UX/UIJul 2023 - Sep 2023 (3 months)
- Diplomat at UX/UIUniversidad Nacional de ColombiaJul 2023 - Sep 2023 (3 months)
- Diplomat at UX/UIUniversidad Nacional de ColombiaJul 2023 - Sep 2023 (3 months)
- Diplomat at UX/UIUniversidad Nacional de ColombiaJul 2023 - Sep 2023 (3 months)
- Personal projects and universityUniversidad Militar Nueva GranadaFeb 2020 - Current (6 years 4 months)- Desarrollé y presenté soluciones de diseño innovadoras, enfocándome en la creación de interfaces de usuario intuitivas y estéticamente atractivas. - Apliqué el uso de Figma para construir interfaces de usuario, asegurando una experiencia de usuario fluida y funcional en los proyectos.