Sergi Barrantes Chaves

Sergi Barrantes Chaves

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SaaS Implementation Consultant focused on technology management solutions.
Costa Rica

Timeline


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Résumé


Jobs verified_user 0% verified
  • Anderson Global
    Global System Management Engineer
    Anderson Global
    Apr 2025 - Oct 2025 (7 months)
    • Managed and maintained global IT systems, ensuring high availability and optimal performance across multiple regions. • Monitored infrastructure to identify issues and implemented proactive solutions to minimize downtime. • Designed and optimized systems within cloud and hybrid environments, enhancing overall efficiency. • Supported disaster recovery planning and execution, ensuring business continuity for Anderson Global.
  • Granicus
    Implementation Consultant
    Granicus
    Mar 2025 - Mar 2026 (1 year 1 month)
    Led end-to-end implementation of SaaS solutions for public sector clients, ensuring successful onboarding, configuration, and adoption of Granicus platforms. Partnered with clients to gather business and technical requirements, translating them into scalable and effective system configurations. Managed multiple implementation projects simultaneously, delivering on time while maintaining high client satisfaction. Configured platform features, workflows, and integrations to align with client needs and compliance requirements. Acted as a trusted advisor to stakeholders, providing guidance on best practices, platform capabilities, and digital engagement strategies. Conducted training sessions and workshops to empower users and drive produc
  • TMF Group
    Regional Engineer - Workplace IT Engineer
    TMF Group
    Jul 2021 - Mar 2025 (3 years 9 months)
    • Managed and supported infrastructure and end user inventory for the Americas region, ensuring efficient and quality support globally. • Coordinated and implemented local and global projects as a Technical Project Manager, meeting high technical standards. • Assisted with evidence gathering for Internal and External Audits to maintain ISO certifications. • Monitored and supported internal and client facing applications critical for business continuity with best standards in the industry of technology
  • TMF Group
    Information Technology Support Engineer
    TMF Group
    Jun 2020 - Jul 2021 (1 year 2 months)
    • Managed and supported infrastructure and end user inventory for the Americas region, ensuring efficient and quality support globally. • Assisted with evidence gathering for Internal and External Audits to maintain ISO certifications.
  • SYKES Costa Rica
    End User Support Specialist
    SYKES Costa Rica
    Jul 2018 - Jun 2020 (2 years)
    • Managed and supported end user inventory for several offices, ensuring efficient and quality support. • Implemented local projects as instructed by the Technical Leads, meeting high technical standards and delivering the best results. • Assisted with several areas, Networking, Telephony, Infrastructure in order to meet account requirements.
  • SYKES Costa Rica
    Global Productivity Solutions Representative
    SYKES Costa Rica
    Apr 2017 - Jul 2018 (1 year 4 months)
    • Managed and assisted with Agendas, Meeting Scheduling and Meeting Minutes for high management roles. • Reporting and tracking of costs for a large Information Technology company.
  • SYKES Costa Rica
    Customer Service Representative
    SYKES Costa Rica
    Apr 2015 - Apr 2017 (2 years 1 month)
    Customer Service Representative in multiple accounts at Sykes C.R.
  • Amazon
    Amazon Generalist Representative
    Amazon
    Oct 2013 - Mar 2014 (6 months)
    Amazon Generalist Representative at Amazon.com
Education verified_user 0% verified
  • DNV GL Training
    Certificate, BUSINESS CONTINUITY MANAGEMENT SYSTEM LEAD IMPLEMENTER AS PER ISO 22301:2019
    DNV GL Training
    Jan 2025 - Dec 2025 (1 year)
  • Udemy
    AZ900 - Azure Fundamentals, Computer/Information Technology Administration and Management
    Udemy
    Jan 2024 - Dec 2024 (1 year)
    Describe Azure architectural components and Azure services, such as: Compute Networking Storage Being able to also describe features and tools to secure, govern, and administer Azure.
  • Idioma Internacional
    English Certification
    Idioma Internacional
    Jan 2024 - Dec 2024 (1 year)
  • Universidad Cenfotec
    Bachillerato en Ingenieria de Software
    Universidad Cenfotec
    Jan 2020 - Current (6 years 7 months)
  • S
    VMware VCA-DBT, Modeling, Virtual Environments and Simulation
    Sykes Tech Academy
    Jan 2019 - Dec 2019 (1 year)
    VMware VCA-DBT knowledge including VMware products and services and how to apply or use them according to the customer or company needs.
  • C
    Computer Software Engineering
    Colegio Técnico Profesional Nocturno Carlos Luis Fallas
    Jan 2017 - Dec 2018 (2 years)
    Unfinished Software Engineering Studies
  • Centro Cultural Costarricense Norteamericano
    Second Language Learning
    Centro Cultural Costarricense Norteamericano
    Jan 2014 - Dec 2014 (1 year)
    Unfinished English Studies
  • L
    Bachelor's degree, Computer Science
    Liceo San Antonio de Coronado
    Jan 2009 - Dec 2013 (5 years)
    Bachelor’s degree at medium education with additional education on Computer Science