Serena Atfield

• Experienced Customer Service Rep/Supervisor with a career history of rapid promotions and increasing levels of responsibility • Knowledgeable of the policies and procedures of ACMPR, AGCO, Labour Board, Safe Food Handling, and Health & Safety • Great multitasker and highly adaptable with excellent problem-solving and conflict resolution skills • Excellent organizational skills, with an ability to stay focused on assigned tasks while maintaining attention to detail • Experienced in working quickly but efficiently under pressure to quickly complete tasks while handling high-volume customer needs inquiries • Believes that maintaining a positive work environment contributes to positive results • Believes in promoting kindness and empathy, advocating for inclusion and equality and community involvement