Sefket Nouri

Sefket Nouri

About

Detail

Ex-Webflow | Customer Operations & Infrastructure Specialist | 10+ Years Web Hosting Experience
New York, United States

Contact Sefket regarding: 
work
Full-time jobs
Starting at USD90k/year
groups
Networking

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Webflow
    Customer Support Specialist - Billing
    Webflow
    Jul 2021 - Current (5 years 4 months)
    NPO Billing Automation: Architected a "one-click" workflow that transformed a manual process into a high-efficiency portal, eliminating recurring billing friction.Knowledge Base Migration: Optimized internal operations by auditing legacy resources and redesigning information architecture during a migration from ScreenSteps to Zendesk.Strategic Advocacy: Represented company voice on Reddit and Discourse to resolve high-stakes escalations, partnered cross-functionally with Product/Engineering to turn community friction into actionable feedback.Financial Triage: Identified and resolved complex SaaS billing discrepancies for enterprise-scale custo
  • e
    Billing/Customer Service
    eApps Hosting
    Jun 2016 - Dec 2019 (3 years 7 months)
    Leader of a project that sent out notices to over 680 customers that were migrating servers overHead of a project incharge of moving over 2600 servers from Xen to KVMSaved the company 100's of dollars by switching over our basic email service for our customers to a new email service using SSH
  • Arvixe
    Customer Service Representative
    Arvixe
    Aug 2012 - Sep 2015 (3 years 2 months)
    Helped train new hires for Billing/Sales. Created a handbook for which documents how to deal with billing, use the administration side and helpdesk software.Handled over 7-9 simultaneous users on live chatAssisted with the eNom account with over 100,000 domains
Education verified_user 0% verified
  • W
    Webflow Practitioner Certification
    Jun 2025
  • c
    cPanel Professional Certification
    Mar 2020 - Mar 2021 (1 year 1 month)
  • c
    cPanel & WHM Sales Professional
    May 2016 - Jan 2020 (3 years 9 months)
  • P
    High School Diploma
    Patchogue Medford High School