Help Desk Technician - Support Level 2
[Coopelesca RL]
Oct 2021 - Jun 2023 (1 year 9 months)
• Provided exceptional technical support to end-users, troubleshooting hardware, software, and network-related issues. • Collaborated with cross-functional teams to resolve system outages, minimizing downtime, and ensuring business continuity. • Configured and maintained user accounts, security permissions, and access rights in adherence to IT policies and procedures. • Assisted in the deployment and upgrade of software applications, ensuring seamless implementation and user adoption. • Conducted user training sessions to enhance their understanding and utilization of IT systems and tools.