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Sebastian Taborda Tilano
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Medellín, Antioquia, Colombia
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Property AnalystPropLogixFeb 2025 - Current (1 year 9 months)• Compiled and summarized property and HOA reports using proprietary software. • Researched and retrieved municipal records to verify property and association details. • Coordinated with internal teams and communicated with clients to confirm deadlines, provide updates, and clarify property information. • Reviewed documents for completeness, accuracy, and compliance with product standards. • Conducted online and library-based research to support report preparation. • Managed data entry, storage, and retrieval in company systems. • Drafted professional business correspondence. • Utilized Adobe Acrobat to compile, edit, and finalize reports. • Maintained KPIs for productivity and quality based on training milestones. • Performed mul- BHK and Maintenance AdminBeach Time RentalsMay 2024 - Oct 2025 (1 year 6 months)• Coordinated daily scheduling and task assignments for housekeeping and maintenance teams across 100+ properties. • Managed property records, including status updates, maintenance needs, and inventory tracking, using cleaning and maintenance management software. • Supervised and evaluated on-field housekeeping staff performance, ensuring quality standards and timely completion of tasks. • Processed weekly payroll for cleaning staff and maintained accurate documentation. • Provided operational support to check-in coordinators and responded to service requests efficiently. • Ensured compliance with company procedures, safety policies, and confidentiality standards while working in a fully remote environment.
- BDuty ManagerBe Mate HotelDec 2023 - Sep 2024 (10 months)• Supervised front desk operations, guest services, and staff scheduling. • Coordinated daily communication between reception, housekeeping, and maintenance teams. • Monitored reservations, check-ins/outs, room changes, and guest requests through Cloudbeds and partner platforms (Expedia, Booking, Airbnb). • Managed vendor relations, preventive maintenance (elevators, HVAC, fumigation, gardening), and emergency support 24/7. • Oversaw guest relations including complaints, upselling opportunities, and compliance with smoking/noise regulations. • Produced daily, weekly, and monthly reports for management (revenue, reviews, pending tasks). • Trained and guided reception and housekeeping staff, fostering team efficiency and service qualit
- MPersonal Assistant (CDMX)Media Gatsby LTDAMay 2023 - Oct 2023 (6 months)• Managed and organized the daily agenda, ensuring smooth scheduling of personal and professional commitments. • Coordinated detailed travel itineraries, transportation, and accommodation arrangements for domestic and international trips. • Scheduled and confirmed appointments, events, and high-profile meetings. • Assisted in the accounting department by tracking daily expenses, processing monthly reconciliations, and maintaining accurate financial records. • Acted as primary point of contact between the client and external stakeholders, filtering communications and prioritizing responses. • Organized digital files, maintained cloud-based databases, and ensured efficient document retrieval. • Conducted online research to prepare brie
- FReceptionist LeaderFactory LoftsSep 2022 - May 2023 (9 months)• Oversaw daily front desk operations, including check-in/check-out procedures, reservations, and guest services. • Managed accounting records, processed payments, and performed monthly financial reconciliations with management. • Coordinated housekeeping schedules and maintenance requests to ensure high operational standards. • Trained and supervised new reception staff, providing guidance on procedures, customer service, and PMS/OTA systems. • Resolved guest complaints and special requests promptly, ensuring excellent service and positive reviews. • Operated property management systems (PMS) and managed online travel agency (OTA) listings for accuracy and performance. • Acted as the main liaison between reception, housekeeping, and