Sebastian Saravia

Logistics Coordinator

Valoroo

Feb 2026 - Current (6 months)

• Coordinate and oversee logistics operations to ensure efficient transportation and delivery processes. • Monitor shipment progress and proactively resolve delays or operational issues. • Maintain communication with carriers, clients, and internal teams to ensure service quality. • Optimize routing and scheduling to improve efficiency and reduce operational costs.

Logistics Coordinator

Lean Staffing

Apr 2023 - Oct 2025 (2 years 7 months)

• Monitored and tracked load movements to ensure timely delivery and optimized logistics operations. • Managed tracking and support for critical customers. • Coordinated shipment pickup and delivery schedules to streamline transportation processes and meet client expectations. • Facilitated effective communication with carriers and customers to enhance collaboration and improve supply chain efficiency.

Senior Health Advocate / Team Leader

Concentrix

Sep 2020 - Mar 2023 (2 years 7 months)

• Resolved complex problems by analyzing situations and implementing effective solutions based on policy coverage. • Facilitated claims resolution by collaborating with multiple stakeholders to ensure accuracy and timeliness. • Exhibited extensive product knowledge to assist senior members in making informed decisions and maximizing satisfaction. • Educated senior members on policy information, ensuring understanding and compliance with company guidelines. • Assisted senior members by addressing inquiries with empathy and patience, providing tailored support to enhance their experience. • Communicated effectively with members to build strong relationships and address their needs promptly. • Led a diverse team to achieve collaborative goals

C

Customer Service Agent / Supervisor

Aug 2017 - Jun 2020 (2 years 11 months)

• Assisted with inquiries to enhance customer satisfaction and provide accurate information. • Resolved customer issues promptly to maintain strong client relationships. • Managed customer accounts to support retention and engagement. • Provided detailed product information to guide purchasing decisions. • Conducted follow-ups to ensure satisfaction and gather feedback. • Processed orders efficiently to ensure timely delivery.

Sebastian Saravia

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