S
Sebastián Robles Quevedo
About
Detail
Bogota D.C., Colombia
Contact Sebastián regarding:
work
Full-time jobs
Starting at
USD1.8k/month
groups
Networking
Résumé
Jobs
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Investment operations analystCitiJun 2025 - Current (1 year)As an Investment Operations Analyst, I manage investment operations on a day-to-day basis, ensuring the smooth execution of transactions and adherence to compliance standards. My role involves operations management, data analysis, and process improvement to enhance efficiency and accuracy in our workflows. Additionally, I track tasks meticulously to ensure timely completion of all operational activities. I also collaborate with healthcare firms, managing their accounts and integrating industry-specific insights into our investment strategies, which broadens our operational scope and enhances client relationships.- Chargeback Operations AnalystSezzleJun 2024 - Current (2 years)As a Chargeback Operations Analyst, I was responsible for monitoring and analyzing chargeback transactions to identify trends, issues, and opportunities for process improvement. I handled disputes and chargeback cases, ensuring resolution in accordance with industry standards and organizational policies. Collaborating closely with finance and fraud prevention teams, I worked to minimize chargebacks and maintain accurate financial records. I prepared and provided detailed reports on chargeback metrics, contributing to the development of strategies aimed at reducing chargebacks. My efforts consistently exceeded KPIs, maintaining top performance metrics and earning recognition as a high achiever within the team. I successfully recovered over $
- Commercial Office Intern in Southeast Asia of ProColombiaProColombiaAug 2023 - Feb 2024 (7 months)• Carried out macroeconomic and microeconomic analyses to guide business strategies in the region, ensuring alignment with market trends and economic indicators. • Supported the identification of potential clients through thorough research and active participation in industry events, enhancing the office's outreach efforts. • Conducted various niche market studies in Southeast Asia to identify business opportunities, leveraging data analysis skills to provide actionable insights. • Managed the financial balances of the office, applying financial management principles to maintain fiscal responsibility. • Identified business opportunities for Colombia within the office's sphere of influence, including collaborations with healthcare firms
- Operation AgentIntouchCXNov 2021 - Aug 2023 (1 year 10 months)• Problem solver for the Spark – Walmart campaign, where I assist customers with daily events of their working lives. • With effective adherence to business metrics throughout the time worked. • Communicating effectively and assertively to convey their ideas and resolutions. • Conducted fraud analysis for Walmart payment issues, ensuring prompt resolution and customer satisfaction. • Leveraged team management skills gained from my call center operations role to enhance collaboration and efficiency in addressing customer needs. • Applied project management principles to streamline processes, improving overall operational effectiveness. • Utilized insights from hospitality operations to foster a customer-centric approach, ensurin
- ITechnical Advisor of theInternational Affairs Group DIMAR (General Maritime Directorate of Colombia)Mar 2021 - Feb 2022 (1 year)• Update and characterize all stakeholders that interact with DIMAR at an international level with their respective backgrounds. • Contribute to the development of the action plan in international cooperation and portfolio of services required in the project. • Support the Project Manager in the management of interns and the conceptualization of the action plan in international cooperation. • Support the financial plan for the implementation of the project. • Liaise with stakeholders of the office to establish entity commitments.
Education
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- Bachelor in EconomicsUniversidad del RosarioJan 2019 - Apr 2024 (5 years 4 months)
- Bachelor in International AffairsUniversidad del RosarioJun 2017 - Aug 2021 (4 years 3 months)
Publications
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- ""Hybrid KPop Identity GenerationJan 2022