Sebastián Nicolás Flores Cruz

Sebastián Nicolás Flores Cruz

About

Detail

Customer Support Specialist
Osasco, State of São Paulo, Brazil
Contact Sebastián regarding: 
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Coinme
    Customer Support Associate public Remote experience
    Coinme
    Feb 2026 - Jul 2026 (6 months)
    - Delivered multichannel support (phone, chat, and email) for a cryptocurrency platform, assisting customers with Bitcoin
    transactions, digital wallets, and account access.
    - Conducted identity verification (KYC) checks and platform navigation guidance, maintaining full compliance with security and
    regulatory standards.
    - Diagnosed and resolved technical and account-related issues, documenting all customer interactions accurately in CRM
    systems.
    - Escalated complex cases to specialized teams while consistently meeting service quality and performance goals.
  • GoGoGrandparent
    Customer Service Agent public Remote experience
    GoGoGrandparent
    Jun 2025 - Jan 2026 (8 months)
    - Guided elderly users and their families through registration and service navigation with patience and clarity, ensuring a
    smooth onboarding experience.
    - Resolved customer inquiries and service issues promptly via phone and chat, maintaining a consistently positive customer
    experience.
    - Delivered empathetic, senior-focused support tailored to the needs of older adults.
    - Increased service conversions by applying consultative sales techniques.
  • LANDR
    Key Account Customer Advisor - Distribution Specialist
    LANDR
    Oct 2024 - Mar 2025 (6 months)
    - Provided specialized support to key artist accounts via Zendesk, assisting with digital music distribution and platform navigation.
    - Communicated with clients quickly and amicably via tickets and emails, resolving issues related to music distribution on digital
    platforms.
    - Improved ticket response times, receiving frequent compliments from clients for service quality.
    - Maintained excellent performance metrics, consistently receiving positive feedback from supervisors.
  • Paricus
    Customer Service Representative
    Paricus
    Nov 2023 - Oct 2024 (1 year)
    - Managed a high volume of customer inquiries via phone utilizing CCaaS platforms to ensure timely and efficient responses.
    - Resolved technical and billing issues related to telecommunications services, employing OSS/BSS systems to accurately diagnose
    and implement solutions.
    - Documented all customer interactions and case follow-ups in CRM software, ensuring data integrity and accessibility.
    - Collaborated effectively with internal teams to escalate and expedite the resolution of complex cases, meeting Service Level Agreements (SLAs).
  • V
    Customer Service Representative
    VTR Comunicaciones SpA.
    Mar 2018 - Oct 2021 (3 years 8 months)
    - Resolved 90% of customer inquiries during first contact using integrated CRM systems.
    - Provided first-level technical support, guiding users through common troubleshooting steps and escalating complex issues to the
    appropriate department.
    - Provided customer support using spreadsheets, ticket management tools, CCaaS platforms, and CRM systems in the telecom
    sector.
    - Recognized quarterly for excellence in customer service metrics and team collaboration.
Education verified_user 0% verified
  • Universidad de Palermo
    Bachelor's degree in cybersecurity
    Universidad de Palermo
    Dec 2023 - Current (2 years 11 months)
    Expected graduation: Dec 2027
  • E
    English certificate 77/100 (C2 PROFICIENT)
    EF Education First
    Oct 2023
  • T
    Service and attention to citizens
    The National Institute of Public Administration
    Nov 2019 - Dec 2019 (2 months)
  • T
    Public ethics
    The National Institute of Public Administration
    Oct 2019 - Nov 2019 (2 months)
    The public ethics certificate has taught me how to make fair and responsible decisions, which is essential to providing high quality customer service and maintaining the integrity and trust of the company.
  • T
    Financial administration in the national public sector: an approach
    The National Institute of Public Administration
    Jul 2019 - Aug 2019 (2 months)
  • I
    Bank cashier and bank administration assistant
    IACI Mataderos
    Apr 2019 - Aug 2019 (5 months)