Sebastián Monge Sánchez Results-driven sales professional with 2 years of

Reinstatement / Collections Agent

Bill Gosling Outsourcing

Jan 2025 - Jun 2025 (6 months)

Managed 75+ daily inbound collections calls, transitioning to specialized reinstatement role handling 10 complex cases daily with near-100% resolution rate. Leveraged multiple CRM and knowledge base platforms to provide precise loan calculations and guide distressed clients through vehicle reinstatement process. Negotiated with dealerships, towing companies, and lot facilities to facilitate seamless vehicle releases. Processed customer deposits and financial transactions while maintaining strict compliance with sensitive data protocols.

Sales/Customer Service Agent

BETUS

Feb 2024 - Aug 2024 (7 months)

Delivered high-touch support to VIP "high roller" clients via phone, building strong relationships and driving account growth. Executed consultative strategies to promote services, bonuses, and crypto deposit options, resulting in increased customer lifetime value. Conducted daily product presentations and pitches to encourage higher deposits and diversified betting portfolios. Successfully upsold cryptocurrency payment methods, positioning clients for faster transactions and enhanced security.

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Intake Specialist (Remote)

VirtualAttorney

Sep 2023 - Dec 2023 (4 months)

Achieved 27%+ conversion rate enrolling 4+ clients daily from 15 qualified warm leads. Conducted outbound calls to individuals seeking legal services, explaining service offerings, fee structures, and enrollment processes. Processed payments and coordinated document signing, ensuring smooth client onboarding from first contact to contract execution. Provided initial guidance on navigating the legal system, demonstrating consultative approach and empathy for client concerns.

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Lead Generation Specialist/Marketing Assistant

Vocatum

Feb 2023 - Jul 2023 (6 months)

Promoted from client intake to B2B sales role based on strong performance and communication skills. Executed 45-60 daily cold calls to US rehabilitation centers and businesses, qualifying prospects for pinpoint marketing solutions. Scheduled 3+ appointments daily with senior executives, maintaining ~6-7% B2B conversion rate. Maintained accurate records in Salesforce CRM to track outreach effectiveness and optimize targeting strategies. Created audiovisual marketing materials using Canva to support sales presentations and promotional campaigns. Assisted with administrative tasks and supported day-to-day operations for marketing technology team.

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Virtual Receptionist / Intake Specialist

Answer Hero

Feb 2022 - Apr 2023 (1 year 3 months)

Handled 120+ daily customer service inquiries for law firms, medical clinics, and diverse business clients. Received 30+ Patient Intakes from hospitals ER's, and clinics. Organized and classified scheduled appointments for attorneys and chiropractors using multiple scheduling platforms. Maintained consistent communication with clients regarding scheduling changes, demonstrating adaptability and professionalism. Performed live translation services for immigration attorneys.

Sebastián Monge Sánchez

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