Sebastian Marroquin Copywriter

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Wine Director

Shiraz Wine Bar

Nov 2023 - Current (2 years 11 months)

Oversee the curation and execution of the wine selection and service. My role involves training staff in etiquette, service, and knowledge, as well as guiding the overall wine experience and the service design. I also review the wine bar’s social media pages, and cooperate in the design, management, & strategy for content creation, including videos, photos, stories, copy, and more.

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Wine Consultant

Nov 2023 - Current (2 years 11 months)

Providing guidance and expertise to businesses and individuals regarding wine-related matters, covering wine selection, education, service training, menu design, wine tastings, and wine-food pairing.

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Copywriter

Jul 2023 - Current (3 years 3 months)

Crafting engaging written content that resonate and connect with my client’s audiences, enhancing their brand communication. Proficient in blog articles, web copy, SEO strategy, and email copy. I can navigate through various industries, but mostly experienced in Luxury (fashion, wines & cigars, real estate, fine art) and Technology (AI & FinTech)

Spanish Interpreter

Language Services Associates

Jun 2023 - Current (3 years 4 months)

Interpreting services between English and Spanish in medical and customer service scenarios.

Technical Support Mentor

TELUS International

Feb 2023 - Mar 2023 (2 months)

Reinforced training knowledge to new hires and team members. Advised with learning content and presentations about best Customer Experience practices, process for difficult technical calls, and tips for managing stressful situations.

English Teacher

ENGLISHCALLCENTERS

Dec 2022 - Apr 2023 (5 months)

Helped over 150 people distributed in several classes learn English from scratch by teaching levels A1.1 and A1.2 through interactive activities, constant team building, and daily feedback.

Technical Support Representative

TELUS International

Jun 2022 - Mar 2023 (10 months)

Provided over-the-phone technical support to customers with Apple devices, including iPhone, iPad, Mac, their respective operating systems (iOS and macOS), and Apple's Media Services, resulting in overall customer satisfaction of 90% during my work time.

Spanish Interpreter

Teleperformance

Feb 2021 - Jun 2022 (1 year 5 months)

Interpreted between English-speaking staff and Spanish-speaking patients in U.S.-based Medical Institutions. Present in scenarios such as consultations, prescriptions, and minor and severe emergencies, helping over a thousand people in need of effective communication.

Sebastian Marroquin

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Sebastian Marroquin

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