Sebastián Losada

Sebastián Losada

About

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Technical Support Specialist at ServiceTitan
Bogota D.C., Colombia
Contact Sebastián regarding: 
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Full-time jobs

Timeline

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Résumé

Jobs verified_user 0% verified
  • ServiceTitan
    Technical Support Specialist
    ServiceTitan
    Dec 2023 - Current (2 years 11 months)
    I work at Everise as a Technical Support Agent for the ServiceTitan software, designed to help both large and small businesses manage their operations in sectors such as plumbing, HVAC, and electrical work. Some of my responsibilities are:

    • Technical Assistance: Providing support to software users, troubleshooting technical issues, and ensuring optimal use of the platform to enhance job management.

    • Accounting Specialization: I am part of the specialized accounting department, where I help clients maintain accurate and organized finances, ensuring records are precise and comply with regulations

    • Process Optimization: Collaborating with clients to identify areas for improvement in their software usage, o
  • Loreal
    Customer Service Specialist
    Loreal
    Sep 2023 - Dec 2023 (4 months)
    In my role at Intouch, I worked temporarily for the renowned beauty company L'Oréal, where I provided support to customers with various product-related inquiries. My main functions included:

    • Customer Support: Providing accurate and timely responses to frequently asked questions about L'Oréal products, ensuring a positive customer experience.

    • Issue Resolution: Managing inquiries and resolving issues related to orders and services, ensuring customers felt valued and heard.
  • Capital One
    Customer protection
    Capital One
    Aug 2022 - Sep 2023 (1 year 2 months)
    In my role at Concentrix, I worked in collaboration with Capital One in the Customer Protection and ID Verification department. I was in charge of:

    • Claim Management: Greating and following up on claims related to fraudulent transactions, ensuring each case was handled with care and urgency to protect customer interests.

    • Dispute Investigation: Conducting detailed analyses of disputed transactions to identify irregularities and taking necessary actions to resolve each case.

    • Identity Verification: Processing the verification and opening of new accounts, ensuring compliance with regulatory and security requirements to prevent fraud.

    This experience allowed me to develop strong customer servic
Education verified_user 0% verified
  • Fundación Universitaria del Area Andina
    Grado en Ingeniería, Ingeniería de sistemas
    Fundación Universitaria del Area Andina
    Jan 2022 - May 2025 (3 years 5 months)
  • J
    Network and communication technologist
    José María Córdoba
    Jan 2021 - Nov 2021 (11 months)