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Sebastian Justiniano

About

Detail

Dedicated and detail-oriented professional with 5+ years of experience in operations, financial administration, and remote virtual assistance.
Santa Cruz de la Sierra, Santa Cruz Department, Bolivia

Contact Sebastian regarding: 
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Full-time jobs

Timeline


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school
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Résumé


Jobs verified_user 0% verified
  • Elevate Teams
    Virtual Assistant
    Elevate Teams
    Oct 2025 - Current (1 year 1 month)
    Provide end-to-end administrative and operational support to U.S.-based clients. Manage inboxes, calendars, internal communications, and task prioritization. Handle client communications with a strong focus on professionalism and accuracy. Perform data entry, document management, and CRM updates. Support reporting, follow-ups, and workflow coordination. Quickly adapt to new tools, systems, and client processes in a fully remote setting.
  • Yango
    Chat Moderator
    Yango
    Jun 2024 - Sep 2025 (1 year 4 months)
    As a Chat Moderator, I moderated over 1,500 live chats per shift, diligently enforcing community guidelines to ensure a safe and welcoming environment for users. I maintained a 97% user-safety rating through consistent content review and effectively resolved or escalated technical and complex user issues. By collaborating with internal teams, I successfully reduced incident resolution time by 30%. Additionally, my proficiency in Microsoft 365 was instrumental in maintaining organization and efficiency in chat moderation, allowing for streamlined communication and documentation throughout the moderation process.
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    Corporate Banking Assistant
    Banco Fassil S.A.
    Sep 2019 - Apr 2023 (3 years 8 months)
    As a Corporate Banking Assistant, I played a pivotal role in digitizing over 1,000 client files, significantly enhancing operational efficiency and contributing to a remarkable 50% growth in the commercial portfolio. I supported collections and cross-selling initiatives, which were essential for client retention and relationship building. My responsibilities included assisting with balance analysis and preparing credit operation reports. Additionally, my proficiency in Microsoft 365 was instrumental in streamlining processes and improving productivity, allowing for more effective management of client data and communication. While business development and Salesforce were not primary focuses of my role, the skills I developed in cross-selling
Education verified_user 0% verified
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    Bachelor of Economics
    Florida Gulf Coast University (FGCU)
    Jan 2015 - Aug 2019 (4 years 8 months)
    Fort Myers, FL, USA