Sebastian Jimenez

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Sales & Customer Service Representative

OMB - Friendstek

Jun 2023 - Current (3 years 5 months)

Sales and Customer service rep in charge of doing outbound and inbound calls to/from customers in order to set repair appointments out of warranty and In warranty for home appliances, also to receive tickets from Samsung, and schedule for the next available date.
• Handle inbound and outbound calls to schedule repair appointments for Samsung home appliances (in and out of warranty).
• Process customer payments, manage service tickets, and ensure timely repair coordination.
• Consistently meet daily KPIs while maintaining high customer satisfaction levels.
• Demonstrate problem-solving and communication skills in a fast-paced support environment.
• Leveraged remote work capabilities to maintain productivity and acces

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Recruitment Manager

Telemark Business

Dec 2022 - Aug 2024 (1 year 9 months)

Lead recruiter in charge of researching talent for a call center that sells health products in different countries, my main task is to look for different talent including administrative roles, sales, and customer service by using different types of tools and doing the full recruitment process including initial interviews and the coordinating interviews with the supervisors of the operation.
• Managed full recruitment lifecycle for administrative, sales, and customer service roles across LATAM.
• Reduced average time to hire by through efficient sourcing strategies and use of multiple platforms.
• Coordinated interview processes with 5+ international supervisors, ensuring high candidate satisfaction and smooth onboarding.

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Logistics Coordinator

Veriha Trucking

Jul 2022 - Jun 2023 (1 year)

Logistics coordinator in charge of following up on different types of loads from several clients going to different locations and reports to the clients the status of the loads and also to reach out to the Shippers and receivers to do follow-up during the whole route.
• Coordinated logistics and delivery routes for multiple clients, ensuring accurate communication between shippers, receivers, and clients.
• Monitored shipment progress and provided real-time updates, demonstrating strong organizational and multitasking abilities.
• Developed reporting templates to improve efficiency and transparency in the logistics process.
• Leveraged lead conversion strategies to build and maintain strong, communicative relationships w

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Recruiter

Rolebot

Nov 2021 - Nov 2022 (1 year 1 month)

Recruiter for passive talent for Rolebot on an international team, I fulfilled talent requirements for Fortune-level employers, covering roles from engineers through senior leadership. I liaised with hiring managers to identify desired qualities, leveraged platforms like LinkedIn and Indeed in order to aligning candidates' strengths with organizational goals.
• Partnered with hiring managers to fill roles for Fortune 500 clients.
• Sourced and screened candidates using LinkedIn Recruiter and ATS systems.
• Matched passive talent with strategic roles, achieving a placement success.
• Utilized Slack extensively for all recruitment process interactions, including communication with clients and internal stakeholders, to ensu

Logistics Coordinator

Jb Hunt

Jul 2020 - Nov 2021 (1 year 5 months)

Logistics Coordinator for JB Hunt, responsible for meticulously tracking diverse load types and the associated fleet of trucks and trailers. Ensured timely and safe delivery of goods by providing constant status updates on both loads and drivers, thereby guaranteeing customer satisfaction. • Successfully managed logistics operations remotely, adapting to an independent work environment. • Although not directly CX service-related, effectively communicated with a wide range of logistics professionals to build rapport and foster strong working relationships. • Proactively followed up on details and maintained clear, comprehensive conversations to ensure all client needs were met and that deliveries arrived safely and on time.

Dispatcher

Spectrum

Aug 2019 - Jul 2020 (1 year)

Dispatcher for Spectrum working in partnership with small warehouses in different states making sure of providing the best quality services to the Customers in terms of TV and Internet services. • Coordinated dispatch activities, ensuring efficient logistics and optimal scheduling for service delivery across multiple states. • Managed customer experience (CX) and customer success initiatives, focusing on high-quality service delivery for TV and Internet subscribers. • Leveraged remote work capabilities to maintain seamless operations and communication with partner warehouses and field technicians. • Oversaw the scheduling of appointments for customers who had purchased Spectrum services, demonstrating a direct impact on customer acquisition

Customer Services Agent

KM2 Solutions

Jan 2019 - Jun 2019 (6 months)

Customer Services agent providing the best quality service experience and technical support in terms TV. Internet, and Phone services in different states of the USA. In this role, I was responsible for engaging with customers who had inconveniences or questions regarding TV, Internet, and Phone services. I expertly explained billing and charges, provided status reports on service operations, and proactively identified opportunities to convert leads through consultative conversations, ensuring a seamless and positive customer journey.

Sales Agent

Sitel

May 2018 - Jan 2019 (9 months)

sales agent for SEARS selling home insurance to improve life quality and service to the customers and scheduling repair appointments

Sebastian Jimenez

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Sebastian Jimenez

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