Sebastian Gomez

Sebastian Gomez

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Customer Success Specialist at Avant Business Services
Antioquia, Colombia

Contact Sebastian regarding: 
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Résumé


Jobs verified_user 0% verified
  • Talent Bridging
    Recruitment Specialist
    Talent Bridging
    Dec 2024 - Jul 2025 (8 months)
    Collaborating with Talent Bridging to source, screen, and match top talent with client needs, specializing in LATAM markets. Focused on enhancing recruitment processes and ensuring client satisfaction through tailored solutions.
  • Avant Business Services
    Customer Success Specialist
    Avant Business Services
    Apr 2023 - Current (3 years 2 months)
  • ManpowerGroup
    Recruiter
    ManpowerGroup
    Feb 2022 - Mar 2023 (1 year 2 months)
  • ManpowerGroup
    Sourcer and Recruiting Specialist
    ManpowerGroup
    Feb 2022 - Feb 2023 (1 year 1 month)
    I have been working within the recruitment/placement industry and specialized in different sectors and handling/researching from Junior up to top management positions. My experience includes the following: Providing full Lifecycle recruitment services. Specific recruitment processing tasks include: short listing candidate CV’s against job descriptions, updating vacancy and applicant status within the recruitment procedure, arranging interview schedules and conducting interviews. Online Recruitment - Making Boolean Searches (Strings) on Job-boards(LinkedIn, REED, Career builder, broadbean ,MONSTER, CW Jobs, Job serve, Jobsite, Indeed, The Ladders), Social Networking websites(LinkedIn) & Internal Databases to extract relevant candidates by ma
  • RedValley
    Virtual Assistant to Attorney - Ledger Law Firm - Personal Injury Firm
    RedValley
    Jan 2021 - Dec 2021 (1 year)
    Experience working in a personal injury law firm. My job consisted of: -Reaching out to clients and giving them outstanding customer service. -Requesting HIPPA authorization forms and designations of attorney signed by the clients. -Reach out to medical providers to request medical and billing records. -Reach out to Chiropractors and MDs to schedule appointments. -Experience organizing files and preserving confidential medical information. -Organizing medical information for personal injury demands. -Experience working with Spanish-speaking and English-speaking clients. -Dealing with insurance companies and adjusters. -Finding police reports. -Salesforce *Among other responsabilities.
  • B
    Bilingual Customer Service Representative- AMAZON - WALMART G.
    Feb 2020 - Nov 2020 (10 months)
    Teleperformance- Walmart USA Campaign Chats, E-mails, and Voice-calls. My job at Walmart consisted of helping the customers with their orders, from the beginning to the end. I had to help them with many issues and situations while being professional and complying with company's KPIs. Amazon UK Campaign Chats, E-mails, and Voice-calls. assisted clients from the United Kingdom and Ireland. I learned how Amazon operated in those countries and helped the customers with their orders, issues with their bills, and issues with delivery drivers.
  • Webhelp OneLink
    Technical Support Specialist- Customer service rep- FITBIT
    Webhelp OneLink
    Nov 2018 - Dec 2019 (1 year 2 months)
    I assisted clients from everywhere around the world through several channels,such as Chats, E-mails, and Voice-calls. I learned a lot from the BPOenvironment and its methods. My job at Fitbit consisted of helping customers that had issues with their products providing excellent technical support.
Education verified_user 0% verified
  • Universidad ECCI
    Universidad ECCI
    Universidad ECCI
    Jan 2016 - Dec 2021 (6 years)