Sebastián Garzón

Sebastián Garzón

About

Detail

Business Analyst | Sales Support | I help companies analyzing data and supporting sales
Bogota D.C., Colombia

Timeline

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Résumé

Jobs verified_user 0% verified
  • Equinix
    Business Analyst Advisor
    Equinix
    Jul 2024 - Current (2 years 4 months)
    • Issue Resolution & Decision-Making: Solve commercial and customer issues by analyzing multiple information sources and exercising sound judgment to provide viable solutions.
    • Needs Analysis & Solutions: Gather customer requirements, conduct tailored analyses, and develop customized work plans to address unique business needs.
    • Client Engagement & Support: Serve as the primary liaison between internal and external stakeholders, providing guidance, addressing inquiries, and ensuring seamless communication to manage expectations effectively.
    • Contract Management: Handle sensitive contracting information with meticulous due diligence, draft contractual paperwork, and ensure compliance with policies and service levels
  • Hourly
    Underwriting Associate public Remote experience
    Hourly
    Sep 2021 - Oct 2023 (2 years 2 months)
    • Evaluated workers' compensation insurance applications and supporting documents. Drafted communications and scheduled appointments regarding subscription decisions, proposals, referrals, rate appeals, requirements, status updates, and denials.
    • Entered company data documents to insurance platforms and generated quotes for carriers seeking coverage.
    •Spearheaded and supported the creation of Excel and Google Spreadsheet to be taken as a new database.
    • Supported the renewal and new business underwriting process by creating Google Sheets and Excel spreadsheets to track previously insured companies.
    • Assisted with processing client endorsement and billing requests through Salesmate and Salesforce
  • Concentrix
    Bilingual Agent
    Concentrix
    Jun 2019 - Jun 2020 (1 year 1 month)
    Delivered online sales support and customer service to a diverse range of U.S. customers, for a retail eCommerce platform.
Education verified_user 0% verified
  • EAN University
    Marketing & Commercial Strategy
    EAN University
    Jan 2023 - Current (3 years 10 months)
  • Universidad de la Salle
    BA in Spanish, English & French
    Universidad de la Salle
    Jan 2016 - Nov 2021 (5 years 11 months)
Projects (professional or personal) verified_user 0% verified
  • Concentrix
    Customer Service Representative
    Concentrix
    Jun 2019 - Jun 2020 (1 year 1 month)