SEBASTIAN GARCIA YEPES Administrative Operations Specialist | Executive

Customer Success Specialist

DeleteMe

Feb 2026 - Jul 2026 (6 months)

Resolved 120+ sensitive individual and family privacy cases daily via Zendesk, while managing billing inquiries and payment flows utilizing Stripe. Maintained a 98% customer satisfaction score by guiding clients through complex security steps, leveraging Klaviyo and SendGrid to optimize client messaging. Decreased client onboarding friction by 20% and streamlined technical escalations by documenting and tracking system bugs through Jira.

Policy Analyst & Content Moderator

TaskUs

May 2025 - Feb 2026 (10 months)

AI Trainer and Moderated high volumes of digital content daily, applying community standards and safety policies with 99%+ accuracy. Identified emerging abuse patterns and policy loopholes, collaborating with global teams to refine automated detection filters. Maintained strict SLA compliance in high-pressure queues, rapidly resolving complex escalations to minimize platform risk.

Operational Specialist

IGT Solutions

Jun 2024 - May 2025 (1 year)

Led 25+ agents during management absences, boosting schedule adherence to 98% and maintaining strict SLA compliance. Executed 40+ daily complex order/itinerary builds and modifications, coordinating directly with third-party vendors to resolve real-time disruptions with strict adherence to SLA standards. Coordinated end-to-end logistics and transportation routes for 25 agents, eliminating shift tardiness and guaranteeing 100% floor coverage. Managed end-to-end travel logistics (flights, hotels, and car rentals) for premium bank cardholders and corporate clients using Sabre and Amadeus GDS. Executed 40+ daily complex itinerary builds and modifications, resolving real-time travel disruptions with strict adherence to SLA standards. De

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Logistics & Dispatch Coordinator i

Blones papers

Nov 2022 - Jun 2024 (1 year 8 months)

Coordinated shipments, deliveries, and vendor logistics across multiple routes using Excel, Google Sheets, and internal dispatch systems, with foundational exposure to Titan for real-time tracking. Served as the point of contact between suppliers and delivery teams, leveraging Excel to manage data and resolve scheduling conflicts, alongside basic task execution in Titan. Maintained accurate tracking of shipments and vendor communications across Excel and internal platforms, occasionally navigating Titan to support on-time delivery performance

SEBASTIAN GARCIA YEPES

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