Customer Service Advocate
Optum Global Solutions
Nov 2021 - Aug 2022 (10 months)
Handling Inbound and Outbound Calls • Efficiently manage a high volume of incoming and outgoing calls, ensuring each interaction is handled with professionalism and courtesy • Adhere to communication scripts to maintain consistency and quality in customer interactions. Addressing Customer Inquiries and complaints • Promptly respond to customer questions and concerns, providing accurate and comprehensive information about products and services, finding solutions to problems. • Utilize strong problem-solving skills to resolve issues effectively, ensuring high levels of customer satisfaction. Providing Product and Service Support • Stay well-informed about the company's offerings and updates, enabling the provision of detailed and helpful supp