Sebastian Besa Browne CEO

R

MANAGER - NON-REVENUE WATER (NRW) DIVISION

R&M COSTA RICA S.A.

Jun 2024 - Dec 2024 (7 months)

• Developed and deployed a specialized NRW Business Model for leak detection and maintenance, reducing response times for urgent leaks by over 30 hours per month while enhancing service effectiveness. • Supervised a team of five professionals, implementing Talent Development Strategies to enhance expertise, optimize processes, and present NRW reduction strategies at industry events. • Created and implemented a digital marketing strategy, improving online visibility through website optimization and Google Ads, reaching 4,570 impressions within the first 45 days. • Streamlined organization processes by integrating advanced MS Excel tools and the ODOO system, automating client requests, budgeting, and work order management. • Designed customer

U

GENERAL MANAGER

USA TU SEGURO SPA

Jan 2019 - May 2024 (5 years 5 months)

• Founded and drove a company specializing in advising insured individuals and businesses on property loss claims, successfully navigating negotiations with insurance companies and legal proceedings. • Cut operational costs by 80% through virtual office and digital documentation. • Redesigned customer service processes by integrating CRM tools, cutting response times, and increasing operational efficiency by 81%, leading to a Net Promoter Score (NPS) of 80%. • Carried out knowledge management initiatives, increasing First Contact Resolution (FCR) scores by 9% through targeted staff training and strategic process improvements. • Expanded brand reach with a data-driven Search Engine Optimization (SEO) and digital marketing strategy, increasin

F

CEO

FUERA FUGAS SPA

Jan 2019 - May 2024 (5 years 5 months)

• Led the company's expansion, driving a 200% increase in B2B revenue in one year through targeted sales strategies, digital marketing, and high-value client acquisition. • Planned a client segmentation model that expanded B2C revenue by 15%, using KPIs to identify customer trends and adjust service offerings for higher engagement. • Ran a digital transformation initiative that reduced customer service response times by 40% through CRM integration, workflow optimization, and website enhancements, improving business operations. • Managed and motivated a 12-member cross-functional team (product, engineering, sales, support), creating a high performance culture that improved efficiency, brand visibility, and service quality. • Initiated a

P

KAM

PROJECTION EIRL

Mar 2017 - Dec 2018 (1 year 10 months)

• Regulated industry expansion by securing importation deals for technological explosives, collaborating with Codelco, the Chilean Undersecretary of Mining, armed forces, fire departments and police. • Generated a 10% monthly sales increase by developing and executing focused sales planning for the B2B and B2C segments, strengthening client relationships. • Boosted profitability by 3% through the implementation of internal performance metrics, optimizing product selection and sales conversion rates. • Directed a team of six professionals, overseeing project evaluation and ensuring efficient execution of corporate methods in the medical and military sectors. • Structured strategic partnerships with international brands, streamlining import a

T

BUSINESS EXECUTIVE

TRANSSA CONSULTORES INMOBILIARIOS LTDA.

Dec 2015 - Dec 2016 (1 year 1 month)

• Evaluated and applied a customized collection system for housing valuations and IFRS studies, reducing processing time and enhancing cost-effectiveness. • Spearheaded the comprehensive analysis and tailored design of solutions for five new real estate projects that increased company visibility in competitive markets, resulting in a 25% growth in client inquiries within one year. • Team leadership and performance management: Handled a crew of four professionals, optimizing workflows, and ensuring high standards of service delivery in the real estate market. • Client relations and rising incomes: Strengthened client engagement techniques to enhance customer satisfaction, resulting in better sales and long-term administration partnership

M

CLAIMS SUPERVISOR

MACHARD AJUSTADORES LTDA.

Jan 2015 - Nov 2015 (11 months)

• Oversaw claims processing and settlement procedures within a public regulatory and supervisory body in the Chilean insurance market, ensuring compliance with industry standards. • Supervised two staff members, optimizing workflows and improving efficiency in claims assessment and resolution. • Piloted the implementation of more efficient Excel spreadsheet software to streamline claims processing, improving data accuracy and response times following the Coquimbo Region earthquake in 2015. • Supported insurance adjustments, ensuring fair and accurate settlements while maintaining regulatory compliance. • Administered communication efforts with policyholders and insurers to expedite claim resolutions. Accomplished a new tracking system that

Sebastian Besa Browne

About

Detail

Timeline

Résumé