Sebastian Arenas Bilingual Administrative & Operations Professional | U.S.

Administrative Assistant

Worx1 HR

Mar 2025 - Current (1 year 8 months)

Experienced in insurance policy administration and daily operational support, with hands-on experience managing carrier downloads, adding insureds and prospects, processing new business and renewal policies, uploading and organizing documents, creating invoices, processing payments, and sending invoices to insureds, MGAs, and other entities. Skilled in preparing and issuing Certificates of Insurance (COIs), creating and sending ACORD forms, and handling professional email correspondence with clients, carriers, MGAs, and other stakeholders. Detail-oriented and committed to maintaining accurate records, completing tasks efficiently, and providing reliable administrative support throughout the insurance process.

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Data integrity specialist

Siete Colinas Soluciones,

Aug 2023 - Jan 2025 (1 year 6 months)

• Perform daily account maintenance for an American Insurance company, ensuring data integrity and accuracy.
• Meticulously verify policy information and handle paperwork with high attention to detail.
• Efficiently enter missing details into the system, maintaining operational efficiency. Additionally, I leverage my customer success skills by reviewing policies with a keen eye for detail, ensuring they meet the needs of suitable customers, which enhances overall client satisfaction and trust in our services. - Utilize communicative competence to handle conversations efficiently with insured clients, fostering clear communication and understanding. - Apply organization management skills to set up meetings that facilitate up

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Case manager

PROFESOR X,

Nov 2022 - Jul 2023 (9 months)

• Organized medical records efficiently to ensure accurate and timely access for case management.
• Managed injury cases with a focus on providing comprehensive support to clients throughout the process.
• Received and responded to calls from attorneys regarding medical records, ensuring clear communication and prompt service.
• Conducted thorough file reviews with high attention to detail, maintaining the integrity of case information.
• Utilized sales negotiation skills to guide clients on suitable medical facilities for their needs, offering various pricing options to enhance their decision-making process. Additionally, employed calendar management skills to schedule meetings for clients, facilitating their at

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Bilingual adviser

TELEPERFORMANCE,

Oct 2020 - Apr 2021 (7 months)

• Served as a customer service agent for streaming services platforms, providing exceptional support and technical troubleshooting to enhance user experience. • Handled billing issues effectively, ensuring customer satisfaction while also utilizing sales negotiation skills to offer clients various subscription options that best fit their needs. • Collaborated with operations management to streamline processes, improving overall service delivery and efficiency.

Sebastian Arenas

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Sebastian Arenas

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