Sebastian Corzo Penha

Sebastian Corzo Penha  new_releases

About

Detail

Data scientist
Bogota D.C., Colombia
Contact Sebastian regarding: 
Flexible work
Starting at USD20/hour

Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Inchcape Digital
    COE Architecture lead public Remote experience
    Inchcape Digital
    Jun 2024 - Current (2 years 3 months)
    As a Global ITSM Technical Lead in the automotive industry, I bridge the gap between business needs and technical solutions across 40+ countries. I lead a cross-functional team responsible for maintaining, evolving, and optimizing the ITSM platform, ensuring service excellence, SLA compliance, and value creation through data. Key Highlights: * Drive data-driven improvements to ITSM operations by leveraging KPIs, trend analysis, and service performance metrics to enhance decision-making and reduce inefficiencies. * Contribute to the development of the organization’s Business Intelligence ecosystem by designing dashboards, standardizing metrics, and integrating ITSM data into global BI platforms. * Lead end-to-end ITSM initiatives, from req
  • Zoho Corporation
    ITSM Technical Consultant
    Zoho Corporation
    Sep 2023 - May 2024 (9 months)
    * Led the pre-sales process for ITSM solutions, advising partners and clients on aligning tools with ITIL practices and achieving KPIs through data-driven strategies. * Delivered technical trainings and participated in public events, focusing on ITSM adoption, through Business Intelligence for performance metrics monitoring, and platform capabilities. * Managed customer success across the full lifecycle — from implementation to operational continuity — ensuring the effective use of analytics and reporting to monitor SLAs and drive improvement. * Provided post-sales support for ServiceDesk Plus Cloud in LATAM, using analysis to track adoption, identify optimization opportunities, and enhance user experience
  • KNIGHT THERAPEUTICS
    ITIL Senior Analyst
    KNIGHT THERAPEUTICS
    Mar 2023 - Sep 2023 (7 months)
    * Design and deploy End-to-end service delivery model under ITIL Framework (Service design, transition and operation) * Define and implement SLAs, KPIs, metrics based on data analysis * Manage and collaborate on the deployment project for the new ITSM tool * Improve existing Service Desk practices * Act as vendor manager to different suppliers for Quality Assurance systems, Human resources HCM/LMS
  • Inchcape Digital
    Change, Asset & configuration managerChange, Asset & configuration manager public Remote experience
    Inchcape Digital
    Nov 2021 - Mar 2023 (1 year 5 months)
    Led the implementation and governance of core ITSM processes across 40+ markets and 8 platforms, ensuring standardization, scalability, and data visibility. Highlights: * Deployed Change Management with thresholds, metrics, dashboards, and governance routines. * Designed Asset Management for 12,000+ assets globally. * Implemented Configuration Management for 350+ critical services. * Guided Inchcape teams in ServiceDesk Plus setup, Change Management, Knowledge Management, and CMDB operations. Earned Scrum Master certification, strengthening agile process delivery.
  • Unisys
    Coordinador de incidentes mayores
    Unisys
    Jul 2020 - Oct 2021 (1 year 4 months)
    - Control de calidad en el proceso de gestión incidentes mayores - Trabajar con el Gerente de entrega de servicios para monitorear proactivamente el desempeño de los niveles de servicio (SLA), definir y administrar planes de acción e informar sobre ellos con precisión - Gestión de relaciones con clientes y proveedores
  • Concentrix
    Techinical support advisor 1
    Concentrix
    Sep 2018 - Jun 2020 (1 year 10 months)
    - Gestion de solicitudes de soporte tecnico remoto y servicio al cliente para usuarios finales de Dahua(Lorex), IQOS y Assurant (Best Buy) Norte America y Sudamerica, via telefonica, chat y e-mail, registrando informacion en CRM y cumplimiento de metri
Education verified_user 0% verified
  • Universidad EAN
    Master in data science public Remote experience
    Universidad EAN
    Jan 2025 - Current (1 year 8 months)
  • Escuela Superior De Empresa Ingeniería Y Tecnología – ESEIT
    Big Data and Data analytics
    Escuela Superior De Empresa Ingeniería Y Tecnología – ESEIT
    Jun 2023 - Jun 2024 (1 year 1 month)
  • Universiad Colegio Mayor de Cundinamarca
    Administrador de empresas comerciales, Administracion de empresas
    Universiad Colegio Mayor de Cundinamarca
    Dec 2015 - Dec 2020 (5 years 1 month)