S

Sean Jackson

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New York, United States

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Résumé

Jobs verified_user 0% verified
  • SHIELD
    Enterprise Strategy & Customer Value Lead
    SHIELD
    Jan 2024 - Current (2 years 8 months)
    Own enterprise customer relationships, partnering directly with senior marketing, operations, analytics, and product leaders to accelerate adoption and demonstrate measurable platform value. Manage complex post-sale lifecycles focused on impact, renewal readiness, stakeholder alignment, and strategic expansion. Serve as an advisor to CRO-, CCO-, and VP-level executives, shaping roadmap priorities, business cases, and value narratives. Lead onboarding and early adoption motions that reduce friction, clarify expectations, and generate meaningful early wins. Collaborate closely with Product and GTM leadership to shape product-market fit and ensure customer insights inform roadmap decisions. Drive multi-threaded executive engagement to secure l
  • Smarsh
    Director, Product & Customer Strategy
    Smarsh
    Jan 2020 - Jan 2024 (4 years 1 month)
    Led strategic customer programs across enterprise accounts, ensuring adoption of advanced analytics and Al-powered workflows. Owned value realization strategy and executive communication, working closely with CMOS, CTOs, and senior operations leaders. Improved customer outcomes and reduced operational friction by 50% through data validation enhancements and workflow refinement. Managed strategic expansions and renewal guidance, partnering with commercial leadership to develop compelling business cases. Built scalable cross-functional rhythms adopted across regions to align GTM, Product, CS, and Engineering. Regularly advised customers on optimization strategies, content workflows, analytics interpretation, and operational impact.
  • D
    Enterprise Strategy & Engagement Manager
    Digital Reasoning (Acquired by Smarsh)
    Jan 2017 - Jan 2020 (3 years 1 month)
    Managed a portfolio of enterprise accounts and ensured successful onboarding, adoption, and ongoing value delivery. Built trust with senior stakeholders across marketing, compliance, and analytics to guide transformation initiatives. Designed tailored success frameworks and insights reviews to articulate outcomes, surface risks, and develop next-step strategies. Identified expansion opportunities tied to new use cases and platform capabilities. Served as Voice of Customer to Product, influencing roadmap themes and validating customer-facing releases.
  • A
    Senior Consultant - Marketing, GTM, and Operational Strategy
    Armada Consulting
    Jan 2014 - Jan 2017 (3 years 1 month)
    Advised large enterprise clients on marketing performance, GTM strategy, segmentation, and operational lift. Built analytics dashboards, KPI frameworks, and financial models used by CMOs and GTM leaders to improve ROI and decision-making. Navigated complex procurement, data governance, and change management cycles for enterprise initiatives. Supported revenue-impacting GTM transformation projects across finance, telecom, and technology sectors.
  • B
    Founder
    Bonvoy Adventure Travel
    Jan 2008 - Jan 2014 (6 years 1 month)
    Built a high-touch service brand, overseeing customer experience, operational management, storytelling, program design, and segmentation. Developed partnerships, marketing strategies, and multi-channel communications.
  • H
    Co-Owner
    Hardox Oil JHS&K Energy
    Jan 2008 - Current (18 years 8 months)
    Long-term leadership of financial oversight, operational decision-making, partner communication, and strategic planning.
Education verified_user 0% verified
  • Oklahoma State University
    MBA
    Oklahoma State University
    Jan 2004 - Jan 2008 (4 years 1 month)
  • Oklahoma State University
    BS, Management Information Systems
    Oklahoma State University
    Jan 2004 - Jan 2008 (4 years 1 month)