Sean Edwards Professional Virtual Assistant

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Real Estate Agent

Jamaica Sotheby's International Realty

Oct 2023 - Current (2 years 8 months)

• Prospect and qualify buyers, sellers, and investors through consistent outreach and follow-ups • Convert inbound and outbound leads into active deals through strategic communication • Negotiate contracts and pricing to secure favorable terms and close transactions • Maintain and manage a pipeline of prospects using CRM tools • Build long-term client relationships to generate repeat and referral business

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Account Associate Manager

Sutherland Global Services (Airbnb Account)

Jan 2022 - Nov 2023 (1 year 11 months)

• Handled high-volume inbound and outbound communications related to reservations and disputes • Resolved complex client concerns while maintaining compliance and customer satisfaction • Negotiated resolutions between multiple parties to reach mutually beneficial outcomes • Clearly explained payment structures and policies to clients • Maintained detailed records and workflows within CRM systems

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Customer Relationship Specialist Team Leader

Achieve

Jan 2020 - Oct 2021 (1 year 10 months)

• Managed escalations and high-value client accounts with a focus on retention and conversion • Trained and guided team members on effective communication and objection handling • Analyzed customer accounts to recommend solutions and close retention opportunities • Maintained performance metrics and ensured quality assurance standards

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Account Service Representative

Achieve

Jun 2019 - Jan 2020 (8 months)

• Conducted inbound and outbound calls regarding account status and payment solutions • Negotiated payment plans and resolved delinquent accounts • Built rapport with clients to increase successful payment commitments • Accurately documented interactions and maintained CRM records

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Consultant (Collections & Sales)

Sutherland Global Services – Speedy Loans

Sep 2015 - Aug 2017 (2 years)

• Generated approximately US$25,000 monthly through collections and account recovery • Performed outbound calls to re-engage delinquent accounts and close payments • Negotiated structured payment plans and settlements • Upsold financial products while maintaining compliance standards

Sean Edwards

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