S

Sean Conrad

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Grantham, New Hampshire, United States

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Résumé

Jobs verified_user 0% verified
  • Fidium Fiber
    Desktop Support Technician
    Fidium Fiber
    May 2026 - Current (4 months)
    • Manage PC imaging and deployment for new hires, ensuring all hardware meets enterprise security and compliance standards • Execute IMAC(Install, Move, Add, Change) services, including Windows 11 and mac • Provide high-touch desk-side and remote support for a diverse user base across multiple regional offices (NH, ME, VT) • Troubleshoot complex network and hardware issues, maintaining high up-time for broadband service technologies • Collaborate directly with stakeholders to perform custom software installations and hardware refreshes • Serve as the primary technical point of contact, resolving routine and advanced inquiries with a focus on customer experience
  • E
    Sr. Desktop Support Analyst / Site Administrator
    ESAB Welding & Cutting
    Sep 2011 - Apr 2026 (14 years 8 months)
    • Led team of 35 site administrators providing Tier-3 desktop and application support for 2,200 global employees across multiple time zones • Directly supported the Global Design Engineering team CAD, PLM and systems • Trained and mentored new site administrators and IT support staff • Served as final escalation point, consistently resolving complex issues that reduced ticket resolution time and improved end-user productivity • Designed, built, configured, and maintained 500+ desktop/laptop systems annually while managing full hardware life-cycle (imaging, deployment, upgrades) • Troubleshoot hardware and peripherals including devices and related equipment • Administered and upgraded VMWare environment and DUO/CyberArk privileged access sys
Education verified_user 0% verified
  • Fortinet
    Fortinet Certified Associate – Cybersecurity(FCA)
    Fortinet
    Apr 2026 - Current (5 months)
    Certified
  • G
    Google Workspace Administration
    Apr 2026 - Current (5 months)
    Certified
  • B
    Bomgar System Administration
    Jun 2013 - Current (13 years 3 months)
    Certified
  • M
    Microsoft Azure Administration
    May 2026 - Current (4 months)
    In progress
  • M
    Computer Science, Networking Essentials, TCP/IP, UNIX, Internet Technologies
    Manchester Technical College
    Jan 2001 - Jan 2003 (2 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • ESAB
    Migrated from Lotus notes to O365
    ESAB
    Sep 2011 - Apr 2026 (14 years 8 months)
    Migrated the company from Lotus notes to O365
  • ESAB
    Windchill PLM addition
    ESAB
    Sep 2011 - Mar 2026 (14 years 7 months)
    Added Windchill PLM system to the company