Santiago Meneses Cordoba
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Project & Product Manager, Data entry, Customer service, Virtual Assistant, Email customer support, English-Spanish Translator
Antioquia, Colombia
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Résumé
Jobs
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- PIndependent ConsultantPM AdeptDec 2021 - Current (3 years 7 months)- Coaching in English (pronunciation, general feedback, writing, conversation, etc.) - Creation of high-quality social media content - Training of new employees
- PCo-Founder and Senior Project ManagerPM AdeptMar 2021 - Dec 2021 (10 months)- As part of the company’s founding team, I have created PMO infrastructure, managing a team of 4 junior project managers across various projects to set clear expectations and ensure deliverables are finalized in a timely manner. - Managed communication with key client stakeholders and third-party service providers. As part of the company's founding team, I have created PMO infrastructure, managing a team of 4 junior project managers across various projects to set clear expectations and ensure deliverables are finalized in a timely manner. ●Manage communication with key client stakeholders and third-party service providers Key Achievements: ○ Wrote technical training documentation for a key project that resulted in 40% of the company's ye
Technical Support RepresentativeStanley Black & DeckerDec 2019 - May 2020 (6 months)- Provided bilingual (English and Spanish) technical troubleshooting via email and telephone to customers to resolve issues with their power tools, helping them register new tools and managing communication about policy changes. - Placed orders via Salesforce to ship out warranty replacements. Provided bilingual (English and Spanish) technical troubleshooting via email and telephone to customers to resolve issues with their power tools, helping them register new tools and managing communication about policy changes. ●Placed orders via Salesforce to ship out warranty replacements. Key Achievements: ○ Onboarded and managed 20 new employees, training them on company processes, standard operating procedures, and best client communication prac- Accounts Receivable AnalystGLT LogisticsDec 2017 - Aug 2019 (1 year 9 months)- Managed and processed customer invoices and account statements, following up on outstanding balances via telephone and email. - Analyzed customer credit behavior, importing information into internal systems and ensuring data validity.
- Quality Assurance AnalystOneLink BPOMay 2016 - Oct 2017 (1 year 6 months)- Supervised a team of agents, monitoring the class with clients, providing feedback, and keeping them up to date on new product releases and company policy changes. - Troubleshooted issues for Fitbit devices via email, phone, and chat, checking warranties and providing replacements. Supervised a team of agents, monitoring the class with clients, providing feedback, and keeping them up to date on new product releases and company policy changes. ●Troubleshooted issues for Fitbit devices via email, phone, and chat, checking warranties and providing replacements. Key Achievement: ο Increased team's overall QA score by 60% by providing colleagues with targetted feedback during 1-on-1 coaching sessions.
Education
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- Full-stack DevelopmentLe WagonMay 2022 - Current (3 years 2 months)
- IHigh School DiplomaInstitution Educativa Colombia
- PProject Management