Quality Assurance Analyst
OneLink BPO
May 2016 - Oct 2017 (1 year 6 months)
- Supervised a team of agents, monitoring the class with clients, providing feedback, and keeping them up to date on new product releases and company policy changes.
- Troubleshooted issues for Fitbit devices via email, phone, and chat, checking warranties and providing replacements.
Supervised a team of agents, monitoring the class with clients, providing feedback, and keeping them up to date on new product releases and company policy changes.
●Troubleshooted issues for Fitbit devices via email, phone, and chat, checking warranties and providing replacements. Key Achievement: ο Increased team's overall QA score by 60% by providing colleagues with targetted feedback during 1-on-1 coaching sessions.