Sindiswa Cele
About
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Customer Service Representative
Durban, KwaZulu-Natal, South Africa
Résumé
Jobs
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Customer Service Success SpecialistWNS Global ServicesNov 2021 - Jul 2022 (9 months)Answer British Gas Clients calls and assist them with any issues they are encountering the Gas and Electric accounts.
•Data mining, analysis and capturing.
•Conduct account investigations and tracking on multiple systems, including SAP.
•Managing customers debts.
•Reference : Mr Roland Govender - 021 983 4309 / 071 686 3415- Customer Service SupportCCI Call Centres PTY LTDMay 2020 - Nov 2021 (1 year 7 months)Receive incoming calls from clients
•Attending to various queries
•Following up on customers escalations
•Reference : Mr Lungelolethu Dlamini - 084 888 0788 - KCashierKwik SparDec 2017 - Dec 2018 (1 year 1 month)1. During this short period, i worked as a casual Cashier at spar. 2. I learnt a lot as it was my first job, straight out of High school. 3. This is where i first learnt the fundamentals of interracting with customers, and ensuring that i exceed the customers expectations. 4. Reference : Mr Chulumanco Mjomeni - / 0740
Education
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- SCertificate in Customer SatisfactionSpecConMar 2021
- SCertificate in Customs Compliance & Freight ForwardingSA MARITIME SCHOOL & TRANSPORT COLLEGEMar 2020 - Feb 2021 (1 year)
- SCertificate in International TradeSA MARITIME SCHOOL & TRANSPORT COLLEGEFeb 2019 - Feb 2020 (1 year 1 month)