S
Sayed Sohrab Ali
About
Detail
West Bengal, India
Résumé
Jobs
verified_user
0% verified
Sales and SupportPhysicsWallahApr 2025 - Apr 2026 (1 year 1 month)• Managed end-to-end customer communication through AiSensy WhatsApp CRM, responding to inquiries, resolving concerns, and ensuring timely customer support. • Connected with prospective and existing clients via phone calls to understand their fitness goals and recommend suitable premium yoga programs. • Converted qualified leads into paid enrollments by explaining course features, pricing, and benefits while addressing customer objections. • Assisted customers throughout the enrollment process, ensuring a smooth and positive onboarding experience. • Coordinated with internal teams, including operations and technical support, to resolve customer issues efficiently. • Monitored YouTube Live yoga sessions to identify and report technical issue- Senior Business Development AssociateVedantuAug 2024 - Nov 2024 (4 months)• Handled high-volume outbound and inbound sales calls from students and parents, understanding their academic requirements and providing personalized course recommendations. • Promoted and sold subject-wise courses (Classes 6–12) along with JEE and NEET preparation programs, ensuring the best fit for students' learning goals. • Built and maintained strong customer relationships through phone calls, WhatsApp, and email communication. • Maintained accurate customer records, sales activities, and follow-up schedules using the company's CRM system. • Coordinated with academic, operations, and support teams to resolve customer queries and ensure a seamless onboarding experience.
- Business Development AssociatePhysicsWallahFeb 2023 - May 2024 (1 year 4 months)• Conducted cold calling to UPSC aspirants and qualified leads to generate interest in PhysicsWallah's UPSC preparation programs. • Performed consultative selling by introducing course offerings, understanding students' career goals through effective probing, and recommending suitable learning solutions. • Maintained an average Talk Time Target (TTT) of 4 hours per day, ensuring consistent customer engagement and lead nurturing. • Achieved and consistently worked towards assigned monthly sales and revenue targets through effective follow-ups and relationship building. • Built strong relationships with prospective students by providing personalized guidance and timely responses to their queries. • Stayed updated on UPSC examination trends, c
Education
verified_user
0% verified
- TB.Tech in Mechanical EngineeringTechno India, Salt-Lake, Sector-5, KolkataJan 2018Marks: 6.25/10
- GClass 12 with Science Stream (CBSE)Gtbps, DurgapurJan 2013Marks: 60%
- GClass 10 with General Stream (CBSE)Gtbps, DurgapurJan 2011Marks: 64%