Enthusiastic, dedicated and customer-focused operations specialist with a successful background in content development, great English and German language prowess and 3+ year experience in customer management, operations and sales. Strong communication and interpersonal skills with astute judgement when performing diverse daily tasks.
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Résumé
Jobs
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Senior Learning Consultant
Great Learning
Aug 2023 - Dec 2023(5 months)
1. Helping with inquiries & admissions for the online learning program offered by University of Texas at Austin
2. Looking after the entire sales cycle from engaging to final conversion I.e. enrolment
3. Counselling experienced professionals via call or email on how UI/UX could be useful towards their career progression
4. Post sales support
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Business Development Representative public Remote experience
STAR7
Sep 2022 - Current(3 years 8 months)
- 1. Conduct lead generation and proactive prospecting activities.
- 2. Qualify potential new clients, schedule meetings with prospective clients.
- 3. Help prospective clients to understand the value STAR7 is bringing them.
4. Maintain and grow a strong prospect base
5. Continuously update Star7 CRM with contact and pipeline information
Customer support specialist
AMBOSS
Jun 2022 - Sep 2022(4 months)
- Respond to users on Zendesk (Email, chat
and phone), responding to Customer Queries using Chargebee,
HubSpot, Asana, Adyen and Stripe, handling Social Media Tickets, staying informed about product changes, staying involved in Customer Exp projects
German operations specialist public Remote experience
Invisible Technologies
Sep 2021 - Jul 2022(11 months)
- Menu digitization for Doordash Germany, managing restaurant operations for Germany, working on Salesforce, DIME and FLOW.
German production editor
Straive
Nov 2019 - Sep 2021(1 year 11 months)
- Communicating with authors, responsible editors and
project coordinators from Springer Nature for the
production and publication of a book, managing workflow of book by discussing with project managers, managing project plan using JIRA and BFLUX.
• Communicating with authors, responsible editors and project coordinators from Springer Nature for the production and publication of a book.
• Managing workflow of book building through interaction and discussion with project managers
• Maintaining the project plans for each individual book
and dealing with author grievances from Germany and other European countries
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Content developer
BOXBE
Jan 2017 - Dec 2018(2 years)
• Writing content for different website blogs starting from car companies to home furnishing
• Creating content for various educational institutes describing the course and the opportunity it offers
• Creating catchy SEO content
Language Certification: German
Language (A1-B2)
Education
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Google UX Design Certificate public Remote experience
Google Academy & Coursera
Feb 2024 - Jun 2024(5 months)
1. Delved into foundational user research
2. Createed user personas
3. Created digital wireframes
4. Created hi-fi mockup
5. Performed usability tests