Saurabh Kumar Prasad

Product Consultant

Cvent

Sep 2021 - Current (3 years 8 months)

(SaaS product) Company: Cvent is a software company which provides Event and Hospitality based softwares to businesses. It is a leading company in Event- registation and Virtual execution with it's integrated software as a service products. Role: Educating planners about the software and help design events. ● KPA: Providing first-line diagnostic/troubleshooting support and technical expertise to answer key client questions and resolving specific product related issues while maximizing client satisfaction. ● Driving adoption of Cvent's products and services through educating the client and customer engagement. ● Gathering client requirements for the enhancement and future releases of the product. ● Working on Salesforce to re

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Sr. Customer Care

Professional American Express

Apr 2018 - Dec 2019 (1 year 9 months)

Company: Industry A-lister company, in Banking and Credit Cards with Global Market. •Role: Customer Service, Query handling, and Sales. KPA: •Giving first call resolution to every customer possible. •Providing Exemplary customer service and Upselling/cross-selling on every call. •Relaying information between different teams for a smoother workflow. •Achieveing daily and exceeding monthly targets. •Maintained advanced product knowledge to ensure customers received accurate information. •Budding-up with new joiners to help them with customer support.

Sr. Customer care professional & coach

American Express

Apr 2018 - Dec 2019 (1 year 9 months)

US process Company: Industry A lister company, into Banking and Credit Cards with Global Market. Role: Customer support executive and later a coach to new recruits. KPA: Giving first call resolution to every customer possible. Providing Exemplary customer service. Being versed with vast knowledge base of the company. Relaying information between different teams for smoother workflow Budding-up with joinees to help them with customer support.

Customer service executive

Insight Global

Mar 2017 - Mar 2018 (1 year 1 month)

US Process Company: A startup that ran customer service process for Amazon US. Role: Customer service and retention. KPA: Managing heavy call flow. Retaining customers through lucrative offers. Organising Customer Data and details. Providing navigational and basic technical help. Branding and promoting the company.

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Customer service executive

Insight Global -- Securitas Critical Infrastructure Services Aerospace & Defense Division

Mar 2017 - Mar 2018 (1 year 1 month)

approach to solving problems and overcome barriers impacting client value or growth. March 2017 - March 2018 Customer service executive Insight Global Services •Company:A startup that ran customer service process for Amazon US •Role: Customer service and retention KPA: •Managing heavy call flow. •Retaining customers through lucrative offers. •Organizing Customer Data and details. •Providing navigational and basic technical help. •Branding and promoting the company. •Managing Customer retention and satisfaction. •Team handling and team-building.

Saurabh Kumar Prasad

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Saurabh's behavioral traits
Saurabh's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.