S

Saul sanchez

About

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Jalisco, Mexico

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Résumé

Jobs verified_user 0% verified
  • Insulet
    Product Support Specialist
    Insulet
    Jun 2021 - Current (5 years 5 months)
    • Performed root cause analysis and guided customers through resolution steps, ensuring minimal downtime and adherence to support protocols.
    • Documented cases and escalations within Salesforce, maintaining accurate records for quality assurance and compliance.
    • Utilized internal diagnostic tools and databases to identify, replicate, and resolve technical issues efficiently.
  • Wipro
    Customer Experience Specialist
    Wipro
    Jun 2021 - Dec 2024 (3 years 7 months)
    • Managed User accounts and provided top-notch support to clients across LATAM, Canada, Australia the USA, and Europe. Responded to client queries via phone calls, chat or web tickets, fostering stronge relationships with customers,
    • Assisted with troubleshooting software and applications systems as well as other products
    • Utilized ServiceNow plattaform to document and track support tickets, ensuring timely resolution and excellent customer services.
  • Tata Consultancy Services
    Banking Data Analyst
    Tata Consultancy Services
    May 2018 - Oct 2020 (2 years 6 months)
    • Analyzed banking processes, for customers in the US focusing on mortgage processing and quality assurance.
    • Developed data reporting tools to track performance metrics.
Education verified_user 0% verified
  • U
    Bachelor's Degree in International Business
    Universidad de Negocios Internacionales Guadalajara
    Jan 2011 - Jan 2014 (3 years 1 month)