Senior IT professional with 17+ years of experience across enterprise and Managed Service Provider (MSP) environments, supporting organizations in the US, UK, Australia, Africa, UAE, and Saudi Arabia. Strong background in IT service management (ITIL), systems administration, network and firewall security, Microsoft 365, hybrid Exchange, Active Directory, and Level 2/3 support. Proven ability to manage secure, scalable IT environments, lead complex migrations, support multi-site operations, and align IT services with business and compliance requirements. Experienced in both hands-on technical delivery and IT leadership, making this profile suitable for international IT Manager, Microsoft 365 Engineer, Exchange Engineer, and Senior Systems roles.