Dedicated Care Coordinator
Included Health
Aug 2022 - Current (4 years)
• Performed with efficiency as a Dedicated Care Coordinator for Included Health
• Support day-to-day member services operations including taking phone calls,
responding to emails and chats from current and prospective Included Health
members.
• Assisted members with insurance questions about Coordination of Benefits and
obtaining and processing Prior Authorizations.
• Assisted members with claims by calling insurance carriers provider’s offices and
health care facilities.
• Assisted with running verification of insurance benefits.
• Collected identification, referral and insurance information for new members to help
determine eligibility for services.
• Handled medical records and kept member accounts updated and gathered medical
release fo