Sathya Mikhaela TSAFACK KWIFO

C

Bilingual English and French Technical support agent

Concentrix Egypt

Jun 2025 - Current (1 year 4 months)

• Resolving technical issues of customers in Canada regarding their modem, Router, internet using the DSL, Fiber, Cable, Ethernet, FTTN, FTTH • Helping customers achieve best satisfaction and better services at lower prices for quality internet and telephone lines. • Answering calls and responding to chat and emails concerning technical problems faced by Canadian customers. • Using AI to ensure the exact megabytes and megabits of each customer living in Canada.

Online French Teacher

Nachhilfeunterricht

May 2025 - Current (1 year 5 months)

• Teaching French to grade 8 and grade 10 students online after their classes • Helping them before their examinations by reviewing what they studied in class.

Q

Freelance French to German Translator

Qtrans

Feb 2025 - May 2025 (4 months)

• Translate documents from French to German, and ensuring linguistic accuracy and cultural relevance. • Translating specific documents in fields like law, and medicine, maintaining an efficient and accessible filing system.

D

German Lecturer

DIA Center

Aug 2024 - Feb 2025 (7 months)

• Designed and organized exams to assess German language proficiency levels. • Evaluated and graded tests, ensuring timely publication of results. • Scheduled and conducted personalized catch-up sessions for students needing additional support. • Prepared students for international A1, A2, B1, and B2 certification exams, achieving high success rates.

H

Technical Writer

Highbrow Technology

Aug 2024 - Dec 2024 (5 months)

• Analyzed user data and translated English user prompts and web searches into French, ensuring clarity and accuracy for a global audience. • Created and optimized web searches from scratch, including generating API calls and system prompts to enhance functionality. • Collaborated with the Python development team, utilizing programming languages like SQL, C++, and JavaScript to support technical documentation. • Maintained and updated Google Spreadsheets for web searches, function calls, and labeling tools, ensuring proper organization and functionality. • Collaborated effectively with cross-functional teams using Slack, contributing to project workflows and ensuring timely documentation delivery

Autonomous evaluator

TELUS International

Mar 2024 - Jun 2024 (4 months)

• Evaluated internet advertisements' relevance, accuracy, and effectiveness to ensure they align with user intent and improve user experience. • Conducted detailed comparisons between landing pages and associated keywords to ensure accurate ad targeting and relevance. • Enhanced the quality of customer search results by providing feedback and identifying opportunities for optimization. • Supported companies in showcasing their products and services to the right audience, ultimately boosting their visibility and customer engagement.

Freelance transcriber

Appen

Jan 2023 - Dec 2023 (1 year)

• Transcribed audio recordings into accurate and clear written text, ensuring high quality and consistency. • Proofread and edit documents, focusing on punctuation, grammar, and vocabulary to ensure language accuracy and readability. • Led and coordinated a team of transcribers, overseeing workflows and ensuring timely and high-quality project completion.

Freelance translator and documentalist

Appen

Apr 2022 - Dec 2022 (9 months)

E

Freelance French and English Teacher

ESINED Group

Jun 2021 - Sep 2021 (4 months)

• Delivered online French and English language courses to expatriates, tailoring lessons to meet individual learning needs. • Developed and organized exams for language proficiency assessments, ensuring accuracy and appropriate difficulty levels. • Graded assignments, provided feedback, and published results online, ensuring transparency and timely communication with students.

A

Former Volunteer Leader

AIESEC Cameroon

Jan 2021 - Jan 2022 (1 year 1 month)

• Served as Head of the Outgoing Exchanges Department, overseeing youth exchange programs and fostering cross-cultural collaboration. • Coordinated logistics and communication for outbound exchange participants, ensuring smooth transitions and impactful experiences. • Mentored and trained new volunteers, strengthening AIESEC's youth development network in Cameroon.

Y

Former Participant

YALI Dakar (Young African Leaders Initiative)

Jan 2018 - Mar 2018 (3 months)

• Engaged in leadership training and capacity-building programs within the Public Management department.

D

Volunteer German Teacher

DSZ Institut

Apr 2017 - Jun 2019 (2 years 3 months)

• Taught German language courses to students, adapting lessons to various proficiency levels (A1, A2, B1, B2). • Developed and organized exams for language proficiency assessments, ensuring alignment with curriculum standards. • Graded tests, provided constructive feedback, and published exam results promptly. • Scheduled and conducted catch-up sessions to support students needing additional assistance. • Prepared students for official A1, A2, B1, and B2 exams, ensuring they were well equipped for successful outcomes.

"

President

"Love Your Brother as You Love Yourself" Association

Jan 2015 - Current (11 years 9 months)

• Lead initiatives to support orphans and vulnerable children during Christmas, summer holidays, Easter holidays, and back-to-school periods. • Organize fundraising events, donation drives, and volunteer coordination to ensure impactful outreach. • Manage partnerships with local organizations and businesses to amplify support and resources for beneficiaries. Association Facebook Link; https://www.facebook.com/profile.php?id=100090772275738

Sathya Mikhaela TSAFACK KWIFO

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Sathya Mikhaela TSAFACK KWIFO

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