Sarine Siwajian

SeniorStudentSuccessManager

TripleTen

Dec 2024 - Current (1 year 7 months)

Manage a team of Learning Coaches, overseeing their performance and development, while also maintaining a student caseload to directlysupportlearnersuccess. Provide 1:1 mentorship, regular feedback, and performance reviews foreach LC. Partner with leadership to ensure consistency in the student experienceacrossSrLCteamsandprograms. Monitor and analyze operational metrics to track team performance andstudentsuccess. Propose and implement new processes and tools that support team scalabilityandstudentoutcomes. OnboardnewEmployess.

MiddleStudentSuccessManager

TripleTen

Oct 2024 - Dec 2024 (3 months)

ExecuteallcoreresponsibilitiesoutlinedintheJuniorLearningCoach role,ensuringconsistentandhigh-qualitystudentsupport. Mentor and onboard new Junior LCs, sharing best practices and modelingcoachingexcellence. Takeownershipofspecificoperationalprojects Act as a go-to contact for tricky student cases and partner with Program/Techteamsforescalations.

Junior Student Success Manager

TripleTen

Apr 2024 - Oct 2024 (7 months)

Build strong, long-term relationships with students from onboarding to graduation. Guide students through 1-1 video calls, Slack messages, phone calls, and emails to ensure ongoing engagement and motivation. Personalize student support to enhance motivation and time management. Proactively work with students showing signs of struggle and help them re-engage with the program. Participate in group eventswhen applicable. Gather student insights and feedback, sharing with internal teams to drive improvements. Keep student records up to date in Planhat and monitor progress. Support internal operations by flagging any trends in disengagement or delays.

Customer Support Specialist

Sev Laser

Jan 2023 - Apr 2024 (1 year 4 months)

Provide introductory information. Handle customer complaints. Time-management skills to respond to customer emails, and calls. Teamwork skills to collaborate with representatives and coworkers in other departments. Multitasking and organizational skills to work on multiple issues at one time.

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English Teacher

Shirakatsy Lyceum

Mar 2022 - Jun 2025 (3 years 4 months)

Develop and maintain strong relationships with students, parents, and teachers. Lesson plan and classroom management. Student assessment and feedback. Provide individualized instructions.

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Payments Operations Specialist

Sportion

Feb 2021 - Sep 2022 (1 year 8 months)

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Head Waiter

Ahwak

Feb 2016 - Oct 2019 (3 years 9 months)

Barista

Caribou Coffee

Jul 2015 - Feb 2016 (8 months)

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