SARFARAZ KHAN System Administrator

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Support Engineer- II

Tech Mahindra Allyis

Aug 2022 - Oct 2023 (1 year 3 months)

• Providing support to Global Customers on Microsoft 365 products. • Handling issues on Exchange, SharePoint, Teams, Security and Compliance, Purview received from Enterprise users and Tenant administrators • Providing support on Migrations from on prem to Cloud infrastructure (Hybrid), cloud to cloud scenarios. • Provided support on Azure Ad conditional policies and managing devices. • Assisting clients on security and compliance, (Defender and purview) on creating and managing policies as per requirement. • Helping clients on licensing as per business needs.

Senior Technical Support Engineer

AgreeYa Solutions

Feb 2022 - Jul 2022 (6 months)

• Providing L2 Technical Assistance to a Major US Banking client through voice and email support • Handling escalated tickets from end users. • Managing account access of users through Azure active directory, • Managing devices from Intune portal. • Assisting Users with MFA and access issues using ADUC, and Azure AD • Troubleshooting Network and VPN issues • Provided troubleshooting and resolution support for complex Active Directory issues, ensuring minimal disruption to client services.

Senior Associate

NTT DATA

Jan 2020 - Feb 2022 (2 years 2 months)

• Handling 0365 User, Mailboxes, Licenses, Migration. • Office Applications, Installations, Activations, Requests. • Azure Active Directory reports, Sign in Audits • Managing AVDs for end users, Backup and scaling. • Exchange Admin Center Queries, Retention Archiving policies configuration.

Support Engineer

Dimension Data

Dec 2017 - Apr 2019 (1 year 5 months)

• Proving voice and mail support to the US clients and providing assistance to Helpdesk team. • Managing Exchange, and AD servers on prem and managing hybrid environments. • Configuring and installing new servers and deploying them • Troubleshooting and monitoring network failures using tools like Solarwinds, putty • Assisting Users on mail, AD and complex networking issues • Troubleshooting Outlook issues, mail server connectivity • Contributed to the creation of technical documentation and knowledge base articles

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HCL- Analyst

Jul 2014 - Dec 2017 (3 years 6 months)

• Providing Desktop and Network support to UK-US clients • Assisting Users on email issues, archiving and backup. • Managing Antivirus, Active Directory and Backup. • Analyze symptoms and gather relevant information to diagnose and resolve complex technical issues. • Configuring Network devices Routers, switches. • Analyzed Application and Network issues to identify troubleshooting methods. • Monitoring Application and Network Up/Downtime • Collecting logs and performing documentation.

SARFARAZ KHAN

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