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SARFARAZ KHAN

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System Administrator
New Delhi, Delhi, India
Contact SARFARAZ regarding: 
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Full-time jobs

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Job

Résumé

Jobs verified_user 0% verified
  • T
    Support Engineer- II
    Tech Mahindra Allyis
    Aug 2022 - Oct 2023 (1 year 3 months)
    • Providing support to Global Customers on Microsoft 365 products.
    • Handling issues on Exchange, SharePoint, Teams, Security and Compliance, Purview received from Enterprise users and Tenant administrators
    • Providing support on Migrations from on prem to Cloud infrastructure (Hybrid), cloud to cloud scenarios.
    • Provided support on Azure Ad conditional policies and managing devices.
    • Assisting clients on security and compliance, (Defender and purview) on creating and managing policies as per requirement.
    • Helping clients on licensing as per business needs.
  • AgreeYa Solutions
    Senior Technical Support Engineer
    AgreeYa Solutions
    Feb 2022 - Jul 2022 (6 months)
    • Providing L2 Technical Assistance to a Major US Banking client through voice and email support
    • Handling escalated tickets from end users.
    • Managing account access of users through Azure active directory,
    • Managing devices from Intune portal.
    • Assisting Users with MFA and access issues using ADUC, and Azure AD
    • Troubleshooting Network and VPN issues
    • Provided troubleshooting and resolution support for complex Active Directory issues, ensuring minimal disruption to client services.
  • NTT DATA
    Senior Associate
    NTT DATA
    Jan 2020 - Feb 2022 (2 years 2 months)
    • Handling 0365 User, Mailboxes, Licenses, Migration.
    • Office Applications, Installations, Activations, Requests.
    • Azure Active Directory reports, Sign in Audits
    • Managing AVDs for end users, Backup and scaling.
    • Exchange Admin Center Queries, Retention Archiving policies configuration.
  • Dimension Data
    Support Engineer
    Dimension Data
    Dec 2017 - Apr 2019 (1 year 5 months)
    • Proving voice and mail support to the US clients and providing assistance to Helpdesk team.
    • Managing Exchange, and AD servers on prem and managing hybrid environments.
    • Configuring and installing new servers and deploying them
    • Troubleshooting and monitoring network failures using tools like Solarwinds, putty
    • Assisting Users on mail, AD and complex networking issues
    • Troubleshooting Outlook issues, mail server connectivity
    • Contributed to the creation of technical documentation and knowledge base articles
  • H
    HCL- Analyst
    Jul 2014 - Dec 2017 (3 years 6 months)
    • Providing Desktop and Network support to UK-US clients
    • Assisting Users on email issues, archiving and backup.
    • Managing Antivirus, Active Directory and Backup.
    • Analyze symptoms and gather relevant information to diagnose and resolve complex technical issues.
    • Configuring Network devices Routers, switches.
    • Analyzed Application and Network issues to identify troubleshooting methods.
    • Monitoring Application and Network Up/Downtime
    • Collecting logs and performing documentation.
Education verified_user 0% verified
  • Jamia Millia Islamia
    Computer Engineering,
    Jamia Millia Islamia