Sara Sanchez SDR\BDR

BDR

GoTo

Feb 2024 - Current (2 years 9 months)

Prospected and qualified business leads for GoTo Connect, identified customer needs, conducted outreach, and scheduled qualified meetings for Account Executives while managing leads through the CRM.

Customer Service & Sales Support

Kafene

Sep 2023 - Current (3 years 2 months)

• Manage both outbound and inbound interactions, including cold calls, welcome calls, and follow-ups to drive engagement and conversions.
• Trigger customer curiosity and interest when presenting new applications, upgrades, and financing options.
• Guide clients through pre-qualification checks, application processes, and payment scheduling, ensuring smooth account management.
• Process payments, verify transactions, and handle cases for missing, damaged, or returned merchandise.
• Educate customers on credit reports, settlement, and deferment options while ensuring account closure accuracy.
• Achieved KPIs in service quality, communication, and customer satisfaction through proactive problem-solving and empathy.

R

Customer Service Representative

Royal Caribbean, Conduent

Feb 2019 - Aug 2024 (5 years 7 months)

• Managed group and corporate travel bookings, ensuring seamless coordination and repeat business.
• Resolved issues efficiently, consistently exceeding satisfaction and service quality KPIs.
• Built trust through attentive listening, effective communication, and timely follow-ups.

S

Workforce Management Analyst

Sprint, Convergent

Oct 2017 - Feb 2019 (1 year 5 months)

• Optimized staffing schedules and tracked performance metrics to improve operational productivity.
• Supported training, reporting, and recruitment processes to strengthen team performance.

F

Customer Service Representative

Fitbit, TELUS

Mar 2016 - Sep 2017 (1 year 7 months)

• Assisted customers with product inquiries, warranties, and troubleshooting via phone, email, and chat.
• Delivered accurate solutions while maintaining strong relationships and high satisfaction levels.

Sara Sanchez

About

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Timeline

Résumé

Sara Sanchez

About

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Behavioral traits