Sara Sanchez Business Development Representative | Customer Success | Sales

Customer Service & Sales Support

Kafene

Sep 2023 - Current (2 years 11 months)

• Manage both outbound and inbound interactions, including cold calls, welcome calls, and follow-ups to drive engagement and conversions. • Trigger customer curiosity and interest when presenting new applications, upgrades, and financing options. • Guide clients through pre-qualification checks, application processes, and payment scheduling, ensuring smooth account management. • Process payments, verify transactions, and handle cases for missing, damaged, or returned merchandise. • Educate customers on credit reports, settlement, and deferment options while ensuring account closure accuracy. • Achieved KPIs in service quality, communication, and customer satisfaction through proactive problem-solving and empathy.

R

Customer Service Representative

Royal Caribbean, Conduent

Feb 2019 - Aug 2024 (5 years 7 months)

• Managed group and corporate travel bookings, ensuring seamless coordination and repeat business. • Resolved issues efficiently, consistently exceeding satisfaction and service quality KPIs. • Built trust through attentive listening, effective communication, and timely follow-ups.

S

Workforce Management Analyst

Sprint, Convergent

Oct 2017 - Feb 2019 (1 year 5 months)

• Optimized staffing schedules and tracked performance metrics to improve operational productivity. • Supported training, reporting, and recruitment processes to strengthen team performance.

F

Customer Service Representative

Fitbit, TELUS

Mar 2016 - Sep 2017 (1 year 7 months)

• Assisted customers with product inquiries, warranties, and troubleshooting via phone, email, and chat. • Delivered accurate solutions while maintaining strong relationships and high satisfaction levels.

Sara Sanchez

About

Detail

Timeline

Résumé