Sara Ortega

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Paralegal

JJ Moore

Mar 2025 - Current (1 year 2 months)

As a Paralegal, I leveraged strong interviewing and interpersonal skills to gather comprehensive information from VAWA applicants, building trust and rapport with vulnerable individuals. Additionally, I utilized email outreach to maintain communication with clients, ensuring they were informed and supported throughout the application process. This proactive approach not only enhanced client engagement but also contributed to a more streamlined and effective service delivery.

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Customer Service Supervisor

Savor Brands

Jan 2021 - Jan 2025 (4 years 1 month)

• Supervised and coordinated project completion, ensuring quality and timely delivery in a customer-facing environment. In my role as a Customer Service Supervisor, I developed a strong foundation in analyzing customer data, which is crucial for understanding purchasing behavior and feedback trends. This analytical approach not only enhanced our customer service strategies but also provided insights that are essential in performance marketing, where optimizing campaigns based on user behavior is key. Additionally, I tracked team KPIs such as response time, resolution rates, customer satisfaction, and retention metrics. This experience trained me to think analytically and focus on measurable results, aligning closely with the core principles

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Customer Service Representative

Savor Brands

Jan 2018 - Jan 2021 (3 years 1 month)

As a Customer Service Representative, I delivered personalized support, ensuring client satisfaction and fostering repeat business through effective communication and problem-solving skills. My responsibilities included managing appointment scheduling and lead management, which required a keen attention to detail and strong organizational abilities. I utilized my multilingualism to assist a diverse clientele, enhancing their experience and building rapport. Additionally, I engaged in outbound calls and email outreach to follow up with clients, demonstrating my communicative competence and negotiation skills. While my focus was on customer service, I also developed sales agents, leveraging my knowledge of sales development to enhance team pe

Team Leader

The Office Gurus

Jan 2011 - Jan 2018 (7 years 1 month)

• Led HR and operational activities for multiple teams, including hiring, terminations, training, and performance reviews. • Created and analyzed sales reports to implement improvement strategies, increasing sales efficiency. • Oversaw compliance with company policies and managed workflow efficiency, improving team productivity. Additionally, utilized virtual assistance skills to effectively communicate with customers based in the USA from El Salvador, ensuring seamless support through email correspondence. This experience enhanced my communicative competence and attention to detail, as I navigated time zone differences and maintained high standards of service. My role at The Office Gurus, a well-known call center in El Salvador, provided m

Sales Agent

The Office Gurus

Jan 2009 - Jan 2011 (2 years 1 month)

• Handled inbound/outbound sales, processed orders, and managed logistics using SAP Business, ensuring efficient operations and customer satisfaction. In my previous role as a Customer Service Supervisor, I developed a strong foundation in analyzing customer data, which included inquiries, objections, purchasing behavior, and feedback trends. This analytical approach not only enhanced my understanding of what drives conversions but also informed my strategies for effective customer relationship management (CRM). Additionally, I tracked team KPIs such as response time, resolution rates, and customer satisfaction, which honed my ability to focus on measurable results. This skill set is crucial in sales operations, where understanding customer

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