Sarah Powell Client Success and Talent Acquisition Enthusiast

Vendor Operations Specialist (Contract)

Kroger

Apr 2023 - Sep 2023 (6 months)

• Contract negotiation • DSD program analysis • EDI troubleshooting • Performance evaluation • Relationship management with numerous vendors • Providing accurate documentation, resolution to operational problems and issues, and streamlining processes

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Development Manager-Compliance

Nov 2021 - Jun 2022 (8 months)

• Researched the latest educational trends to ensure project and requirements accuracy • Lead and managed external RFI and RFP processes. • Negotiated and managed all contracts and budgets for contractors, whether SMEs or external production vendors. • Collaborated effectively with contracted subject matter experts (SMEs) and vendors, members of the content factory team, and other product or business-related stakeholders. • Managed multiple projects and programs concurrently. • Leveraged rapid, agile development techniques to create and maintain content for a rapidly changing environment. • Assisted in defining ongoing or timely content development projects and resources necessary to complete effectively. • Developed a detailed proje

Client Success Manager-Support

Ncontracts

Oct 2018 - Jul 2021 (2 years 10 months)

• Developed and evolved our client success organization to achieve overall goals and defined key performance indicators. • Led, motivated, and developed a high performing team of Client Success Specialists; consistently monitored team to proactively identify potential problems, implement resolutions, and process improvements. • Built a world-class support organization; created a structure and culture that was fun, high-paced, and collaborative that inherently enjoyed solving issues for the customer. • Established the support tier strategy and delivered the tools necessary for each tier to perform responsibilities effectively while maintaining a fun and energetic environment. • Created and monitored support service level agreements and e

Director of Operations and Training

Hirelevel

Dec 2013 - Sep 2018 (4 years 10 months)

• Managed overall territory operations. • Assisted in hiring, oversaw training and development among branches, and directed activities of recruiters to acquire top talent for Hirelevel's client companies. • Developed and mentored managers into strategic leaders by creating a 6-week leadership development program that led to a continued educational investment. • Worked with Director of Business Development to ensure the Business Development team was acquiring quality and strategic job orders fit for their geographic locations. • Developed and executed employee engagement surveys and created internal focus groups to improve HireLevel's culture with internal and external parties. • Held coaching sessions with the Client Relationship Manag

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Business Development

Hirelevel

May 2013 - Dec 2013 (8 months)

• Worked with current clients to ensure continued success of business relationships and capture business development opportunities throughout the St. Louis region via networking, prospecting, and canvassing. • Developed new business relationships by working with prospective clients to determine best means of services for a greater return on investment by providing services such as payroll, recruiting, staffing and other human resource functions. • Assist with recruiting, filling job orders, and day to day operations within the office. • Work with CRM system to ensure goals and opportunities are documented and met.

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Customer Service Team Manager

Enterprise Rent-A-Car Contact Center

Feb 2012 - May 2013 (1 year 4 months)

• Managed a team of Contact Center Customer Service agents that worked at the Contact Center and home base remotely. • Acted as communication liaison between the Contact Center and Enterprise Marcom Marketing Team to keep our Loyalty customers engaged in our Loyalty programs through our online customer membership database, promotions and communications. • Coached individual and team performance for Contact Center performance goals and metrics. • Planned team meetings and recap updates on a monthly basis. • Worked with Department Managers to evaluate department goals and metrics for our agents. • Trained agents on department skills and programs and attended training seminars quarterly. • Acted as a mentor for Contact Center Management

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Management Trainee

Enterprise Rent-A-Car Contact Center

Jun 2011 - Feb 2012 (9 months)

• Completed Management Trainee Roadmaps to gain management skills that honed on progressive discipline, different coaching styles and methods, performance, retention and employee engagement. • Coached agents on performance and customer satisfaction in the Reservation department. • Assisted with the Call Assistance Program with Telecom. • Assisted Human Resources with employee audit. • Assisted with Help Desk Escalation and Executive Travel Desk calls.

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Workforce Management Coordinator

Enterprise Rent-A-Car Contact Center

Jun 2010 - Jun 2011 (1 year 1 month)

• Provided job overviews and shadows to interested employees. • Processed future schedule-related requests from Contact Center managers and employees. • Researched and updated past schedule-related conflicts that negatively impacted the employees. • Assisted Team Managers, Human Resource Coordinators, and employees with questions, concerns, and issues. • Provided research and reporting to ensure accuracy before it negatively impacted the Contact Center employees and the Contact Center as a whole. • Evaluated planned time-off and flex requests for employees. • Researched and verified benefit day balances for managers. • Daily reported Contact Center trends for management to make policy decisions. • Trained new hires of the Workforce

Sarah Powell

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