Sarah Margarita Pelaez Morales Customer Service Representative

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Mental Health Content Writer

PSYCHESPOT

Sep 2023 - Current (3 years 1 month)

• Write, edit, and proofread mental health content using SEO strategies to drive organic engagement. • Elevate PsycheSpot's authority and enhance brand recognition through blog articles, email newsletters, and social media posts. • Develop and oversee the website's analytics and reports using Google Analytics and Google Search Console.

Content Manager

Sourcefit

Sep 2022 - Sep 2023 (1 year 1 month)

• Write, edit, and proofread B2B content using SEO practices to generate organic leads. • Increase Sourcefit's credibility and promote brand awareness through different types of content, such as website, blog articles, email newsletters, social media posts, and internal documents. • Create and manage metrics and reports to evaluate and improve content performance. • Assist the Global Sales and Operations Team when needed.

Literacy Specialist

Centro de Desarrollo Humano Integral

Aug 2015 - Aug 2022 (7 years 1 month)

• Contacted parents who expressed interest in our services via calls and emails. Provided crucial information that led to conversion. • Conducted assessments such as WISC IV-R, among other psychological and learning assessments. • Planned and provided bilingual learning therapies for children diagnosed with dyslexia and other learning disorders. • Tutored children who struggled in the acquisition of English as a second language.

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Impost Camper Services Director

PRETTY LAKE SUMMER CAMP

May 2015 - Aug 2015 (4 months)

• Attended staff meetings, helped set up and run activities, and led counselor debriefing meetings. • Provided support for counselors or campers by addressing conflicts and concerns from staff and/or campers.

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Graduate Research Assistant

WESTERN MICHIGAN UNIVERSITY (Special Education and Literacy Studies Department)

Sep 2014 - May 2015 (9 months)

• Collected data by contacting participants via email and phone calls. • Conducted background research on relevant studies concerning self-efficacy, motivation, and literacy studies. • Conducted needs assessments by gathering and analyzing data in public schools based in Illinois and Michigan.

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Spanish Tutor

HARTFORD HIGH SCHOOL, (MI Gear up program)

Feb 2014 - May 2014 (4 months)

• Scheduled and conducted meetings with Spanish speaking parents. • Assisted students with their grammar work and any specific question related to the language. • Encouraged students to participate in class using Spanish words and sentences. • Worked alongside the teacher to create a culturally responsive environment.

Psychologist in the Admissions Department

New Horizons Bilingual School

Jul 2010 - Aug 2013 (3 years 2 months)

• Supported the Marketing Department by proactively contacting parents who expressed interest in the school via calls and emails. Provided crucial information that led to enrollment and conducted informative school tours. • Conducted interviews of parents and students and evaluated their performance upon their admission. • Provided Psychological follow-up during each student's first year to ensure a successful adaptation.

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English as a Second Language teacher (K-2nd

COLEGIO MUNDO MARIA MONTESSORI,

Sep 2008 - May 2010 (1 year 9 months)

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English as a Second Language teacher (Kindergarten)

KID'S CREATE,

Sep 2008 - Oct 2010 (2 years 2 months)

Sarah Margarita Pelaez Morales

About

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Sarah Margarita Pelaez Morales

About

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Behavioral traits