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Sarah Krebbs
About
Detail
Texas, United States
Résumé
Jobs
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Operations SupervisorVeteran Government ServicesJan 2022 - Current (4 years 10 months)• Manage 21 Call Center Reps. • Monitor RTA • Listen to Live calls • Skype Chat, email and phone correspondence with team • Provide coaching in Nexidia • Payroll in Paychex and Alvaria • Zoom Team Huddles and 1x1 's - weekly and monthly • Maintain company KPI • Escalated Calls • Interview potential candidates- BSR / Chat Lead Call CenterVeteran Government ServicesSep 2020 - Jan 2022 (1 year 5 months)• Inform callers about TRICARE plans in CHS • Assist w/ referrals and authorizations • Provide basic claims information • Take payments • Follow Call Quality Guidelines w/ 95% or higher score • Assist BSR's in group chats • Train BSR's in areas assistance is needed • Communication with Supervisor with any areas of concern or development • Track call Trends
- Stone Imaging PSRTouchMar 2020 - Jun 2021 (1 year 4 months)• Receptionist front desk • Schedule and check in PT for exams • Call on assign modality list • Enter referral orders into EHR and ICD 10 DX codes • Inform Pt of prep for exams • Maintain office • Communicate with Techs • HIPPA compliant
- GChiropractor AssistantGlobal ChiropracticJul 2016 - Jan 2020 (3 years 7 months)• Schedule appointments • Verify Insurance • Patient therapy • PIP case coordinator • Process EOB's in EHR system • Chirotouch • Order office supplies • Created office emails • HIPPA compliant
- Store ManagerFrancesca'sNov 2015 - Jan 2016 (3 months)• Training and development • Sales daily and monthly • Visual standards • Operations • HR • Customers Service
- JJustice Assistant ManagerSep 2013 - Nov 2015 (2 years 3 months)• Train & develop sales staff • Visual standards • Operations • Make daily/monthly sales plan • Over completing store Schedules
- CMerchandiserChloe + IsabelAug 2013 - Jun 2017 (3 years 11 months)• Product sales • Merchandising • Create social media market • Update personal website monthly • Host jewelry parties
Education
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- Fashion MerchandisingTEXAS WOMAN'S UNIVERSITYSep 1999 - Dec 2001 (2 years 4 months)
- BAssociate DegreeButler County Community CollageAug 1995 - May 1997 (1 year 10 months)