Customer Service Executive
Metropolis Star Lab Kenya Ltd
Nov 2021 - Oct 2025 (4 years)
• Delivered exceptional customer service by handling inquiries, resolving issues, and managing customer expectations through various channels (email, social media, and support tools).
• Demonstrated strong communication and interpersonal skills to build rapport with customers and foster positive relationships.
• Achieved high customer satisfaction ratings by promptly addressing concerns and exceeding service level agreements.
• Utilized Microsoft Excel for data analysis and reporting, enhancing decision-making processes.
• Collaborated effectively with cross-functional teams to ensure seamless customer experience.