Sarah Kay Cuizon

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Appointment Setter

Get Smart - Smart Growth Solutions

Aug 2024 - Sep 2025 (1 year 2 months)

Main Role: Reach out to prospects via phone, email, or messaging platforms. Answer basic inquiries regarding services, schedule and confirm appointments in the company calendar, and maintain accurate records of communications and appointments.

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Marketing Officer

2Help Credit Inc.

Jan 2024 - Aug 2024 (8 months)

Main Role: Communicate with followers, promptly respond to inquiries, and monitor customer reviews. Generate, edit, and share engaging content regularly, including text, images, videos, and news. Oversee the design of social media accounts, including profile pictures and cover images. Plan and conduct research for new clients. Creates marketing campaigns for social media platforms.

Trade Depot Customer Care (after-sales support)

Kinetic Innovative Staffing

Nov 2022 - Dec 2023 (1 year 2 months)

As a Trade Depot Customer Care representative, I manage incoming tickets, chats, and inbound calls, providing exceptional customer support with a strong emphasis on first-call resolution. My responsibilities include processing online customer orders, delivering accurate product and order information, and troubleshooting basic technical queries. I effectively manage complaints and issues, ensuring timely escalations when necessary. A key aspect of my role is to generate target outputs that lead to appointments with decision-makers, which involves collaborating with channel partners and account executives to cultivate a robust sales pipeline and close deals. Additionally, my experience in sales support is integral to understanding the e-comme

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Sales Representative for E-Commerce Business

Couture Candy

Jan 2020 - Oct 2022 (2 years 10 months)

As a Sales Representative for an E-Commerce Business, my primary role involved assisting customers with their inquiries about various dresses, offering tailored options, and processing sales orders efficiently. I managed client accounts by responding to emails and chats, ensuring a seamless communication flow. I handled inbound and outbound calls, particularly focusing on recovering abandoned carts, which directly contributed to increased sales. Additionally, I monitored daily order fulfillment and collaborated closely with the partner fulfillment team to check the status of each order. I attended to customer requests for returns, replacements, refunds, and other sales inquiries, ensuring high levels of customer satisfaction. I also respond

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Customer Service/Sales representative

Eden Beauty

Oct 2018 - Mar 2019 (6 months)

As a Customer Service/Sales Representative, I managed incoming and outgoing calls, as well as customer emails, while also overseeing clients' social media accounts. My primary responsibility was to guide prospective customers toward making informed purchases, identifying and assessing their needs to ensure satisfaction. I built sustainable relationships and trust with customer accounts through open and interactive communication, providing accurate, valid, and complete information by utilizing the right methods and tools. I consistently met personal and team sales targets and call handling quotas. Additionally, I handled customer complaints, offering appropriate solutions and alternatives within established time limits, and followed up to en

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Specialist/Appointment Setter

The Village Lead Generation

Aug 2018 - Dec 2019 (1 year 5 months)

Main Role: Engaged in a non-voice campaign focused on lead sourcing for new target companies. I excel at qualifying leads from digital campaigns, marketing initiatives, events, and trade shows. To enhance efficiency, I incorporate lead scraping methods to quickly identify and assess promising leads.

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Specialist II - Consumer & Community Banking

JP Morgan Chase Bank

Jul 2015 - Aug 2018 (3 years 2 months)

Main Role: Assist customers regarding their bank inquiries specifically for checking and savings accounts including their online banking, mobile banking, and phone banking. Assist also customer regarding their disputes and charges. Educate customers on the charges and fees. There has also been a Cross-function to Overdraft collections where the savings and checking account that has been overdrafted are set on a payment agreement.

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Case Manager

Telstra International Philippines Inc. Telstra Small Business

Sep 2013 - Jun 2015 (1 year 10 months)

Main Role: Process an end-to-end move request for active telephone, internet, and Foxtel service. Offer other types of services that are available within their area. Billing adjustments and consultation are also provided to the customers. Upgrade their mobile phone plans while the relocation is in the process if needed. Communications are done through call and email for any updates

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Customer Service Representative - Billing Consultant

Telstra Consumer

Mar 2011 - Sep 2013 (2 years 7 months)

Main Role: Helps customers with any issue on their bill which also includes bill adjustment, right planning, and add-on services, especially on their mobile phones. Offer mobile phone upgrades and new mobile phone plans. Phone activation for sim, roaming and other mobile phone features that are being requested by the customer are also provided.

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