S
Sarahjoice Lumague
About
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Antipolo, Calabarzon, Philippines
Contact Sarahjoice regarding:
work
Full-time jobs
Résumé
Jobs
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- DCustomer Service Representative - Healthcare AccountDME Serve Philippines Inc.Feb 2023 - May 2026 (3 years 4 months)• Handled inbound telephone inquiries and provided professional healthcare customer support. • Assisted customers with CGM reorder concerns, product usage, and related account inquiries. • Explained proper usage and function of CGM devices in a clear and customer-friendly manner. • Resolved customer concerns professionally while aiming for accurate and efficient issue resolution. • Maintained quality service, active listening, and proper documentation during customer interactions.
- TContent Moderator - Meta Avatar AnnotationTaskUs - Lizzy’s WatchtowerAug 2022 - Feb 2023 (7 months)• Reviewed and moderated digital content according to client guidelines and quality standards. • Performed Meta avatar annotation tasks with strong attention to detail and accuracy. • Followed proper labeling, tagging, and content review procedures to support data quality. • Maintained confidentiality, consistency, and productivity while handling sensitive content related tasks. • Applied critical thinking and accuracy in reviewing assigned content based on account requirements.
- OCustomer Service Representative - Healthcare AccountOptum Global SolutionsJun 2021 - Jul 2022 (1 year 2 months)• Provided healthcare customer support related to COVID-19 testing, treatment, and administration concerns. • Assisted customers with eligibility, benefit coverage, and claims reimbursement inquiries. • Delivered accurate information while maintaining professionalism, empathy, and service quality. • Listened attentively to caller needs and supported positive customer experiences. • Helped resolve healthcare-related concerns while following account policies and procedures.
- RCold Caller - Real Estate Virtual AssistantReal Estate VAMar 2021 - Jun 2021 (4 months)• Conducted outbound calls to real estate prospects and potential leads. • Followed calling scripts and gathered important lead information for client review. • Assisted in lead qualification by identifying prospect interest, property-related details, and callback opportunities. • Updated lead records and maintained organized information for follow-up. • Practiced professional communication, rapport-building, and client-focused phone handling.
Customer Service Representative - Healthcare AccountHinduja Global SolutionsMay 2019 - Jan 2021 (1 year 9 months)• Responded to healthcare account inquiries and provided quality customer service. • Assisted customers with eligibility, benefit coverage, and claims-related concerns. • Delivered accurate information while maintaining professionalism and patience. • Supported first-call resolution by identifying customer needs and providing appropriate assistance. • Maintained proper call handling, active listening, and account documentation standards.
Education
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- Bachelor of Science in PharmacyArellano UniversityJan 2016 - Jan 2018 (2 years 1 month)
- Bachelor of Science in PharmacyOur Lady Of Fatima UniversityJan 2011 - Jan 2016 (5 years 1 month)