Sarah Jane Calamba

Sarah Jane Calamba

About

Detail

Customer Service & Logistics Professional | Customer Support | Pest Control Specialist | CRM Specialist | Appointment Setter
Muñoz, Central Luzon, Philippines

Timeline


work
Job

Résumé


Jobs verified_user 0% verified
  • Independent Contractor
    Dialer/Appointment Setter
    Independent Contractor
    Apr 2026 - May 2026 (2 months)
    1. Contacted prospective clients and scheduled appointments for insurance consultations.
    2. Maintained accurate call records and appointment schedules.
    3. Built rapport with customers and handled objections professionally.
  • Callnovo
    Floor Manager/Operation Support
    Callnovo
    Dec 2025 - Mar 2026 (4 months)
    1. Supervised daily team operations and workflow management.
    2. Assisted agents with escalated customer concerns.
    3. Monitored team performance and ensured service quality standards were met.
    4. Supported training and coaching initiatives to improve team productivity.
  • Callnovo
    Customer Service Representative
    Callnovo
    Sep 2025 - Dec 2025 (4 months)
    Gofo Logistic Account
    1. Assisted customers with shipment tracking, delivery updates, and logistics-related concerns.
    2. Resolved customer inquiries through phone, email, and CRM systems.
    3. Maintained accurate customer records and case documentation.
    4. Provided professional and timely customer support while meeting service targets.
  • E
    Quality Assurance Specialist
    Environet Pest Control
    Feb 2024 - Aug 2025 (1 year 7 months)
    1. Conducted quality inspections and compliance monitoring.
    2. Prepared reports and documentation to ensure quality standards were maintained.
    3. Collaborated with teams to identify and resolve operational issues.
  • UPS
    Customer Service Representative
    UPS
    Oct 2022 - Apr 2023 (7 months)
    1. Assisted customers with shipping inquiries and package tracking.
    2. Resolved service-related concerns efficiently.
    3. Delivered professional customer support while maintaining customer satisfaction.
Education verified_user 0% verified
  • Central Luzon State University
    Central Luzon State University
    Central Luzon State University